Registered Care Manager

CityWorx; Greater London; On-site; GBP 32,000 - 40,000; Full time

Job summary

A reputable care service provider in Greater London seeks a Registered Care Manager to oversee daily operations and ensure high-quality care delivery. The ideal candidate has experience in domiciliary care, exhibits strong leadership and communication skills, and holds or is working towards a Level 5 qualification in Health and Social Care. This role involves managing staff, promoting the service, and ensuring compliance with regulations while maintaining a customer-focused approach.

Qualifications

• Proven experience as a Registered Manager in a domiciliary care setting.
• Must possess a valid driver's license.

Responsibilities

• Manage the day-to-day operations of the domiciliary care business.
• Ensure high quality and safe service delivery.
• Lead and manage the staff team effectively.

Skills

Leadership

Communication skills

Organizational skills

Education

QCF Level 5 in Health and Social Care

Job description

Cityworx are recruiting on behalf of a client, an established domiciliary care business, who are looking for a Registered Care Manager in the Barking area.

As the Registered Care Manager, you will manage the day to day running of the business effectively and efficiently. Allocating resources and monitoring performance to deliver high quality, safe and effective domiciliary to customers within budget. You will manage all aspects of the staff team, providing strong leadership so staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.

As the Registered Manager, you will be responsible for the following:

Responsibilities

Provide a good service to customers

• Promote the rights of each customer and keep their wishes at the centre of their care and support.
• Prior to each service commencing make sure a full assessment of each customer’s needs and associated risks is carried out. Identify what the customer would like to achieve from their care and support.
• Create with the customer and / or their chosen representative a written individually tailored care and support plan that respects the customer’s wishes and promotes their dignity and privacy. Agree the plan and appropriate risk control measures to reduce the risks.
• Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns.
• Apply excellent communication skills with customers, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services.
• Keep all information about customers, their representatives and their families secure and confidential except where policy requires you to share to protect the interests of our customers.

Manage the safety and quality of the business

• Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures.
• Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day to day management and delivery of care.
• Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control.
• Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business.
• Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements.
• Be prepared to work flexibly to ensure the safe delivery of the service.

Lead and manage staff

• Manage the effective recruitment, induction and training of all teams. Identify ongoing training needs and make sure staff are up to date with current best practice.
• Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times. Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters.
• Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out appraisals and monitoring of staff performance.
• Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care assistants are sick or absent.

Promote the business

• Attend external meetings and represent the service in a positive manner.
• Participate in the growth and development of the business. Work with the owner to achieve key performance targets.

Qualifications

• Experienced Registered Manager with previous domiciliary care service experience.
• Holder or working towards a QCF Level 5 qualification in Health and Social Care.
• Must be a driver.

If you meet these requirements then feel free to apply and we look forward to speaking with you.