Regional Technical Services Manager

Altro; Letchworth; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading technical services firm in the UK is seeking two Regional Technical Services Managers to join their expanding team. One manager will cover the London area while the other will focus on the western UK, including Wales. Candidates should be hands-on problem solvers who enjoy collaborating with clients. This full-time role offers a great opportunity to grow in a supportive environment.

Qualifications

• Hands-on approach to problem-solving.
• Enjoy working with people.
• Experience in a technical services role is beneficial.

Responsibilities

• Support the Technical Services team in various responsibilities.
• Manage the London area and western UK territories.
• Solve problems effectively for clients.

Job description

About the Role

Due to two of our long‑standing members of staff retiring next year, we’re looking for two people to join our Technical Services team at Altro as Regional Technical Services Managers, one covering the London area and one based in the west of the UK (including Wales). If you’re hands‑on, love solving problems, and enjoy working with people, this could be a great fit. The roles are full time and will involve supporting our customers with technical advice, training, and site visits. You’ll be the face of Altro out in the field—making sure our products are installed properly, helping contractors get the best results, and feeding back ideas to our product development teams.

Job Opportunity

What you’ll be doing:

• Visiting customer sites to offer technical support and advice
• Running training sessions for contractors (on‑site and sometimes classroom‑based)
• Supporting big installations and helping resolve any issues
• Demonstrating our products at events and customer meetings
• Working closely with our sales and product teams to share feedback and ideas
• Occasionally supporting our European team and joining calls with colleagues in the US and APAC

Essential Skills

• Someone with solid experience installing flooring and walling products
• Great communication and presentation skills
• Organised, proactive, and happy to travel around the region
• A team player who’s also confident working independently
• Someone who’s curious, creative, and always looking for ways to improve
• If you’ve worked with Whiterock or similar products, that’s a bonus—but not essential

About Company

Welcome to the World of Altro! We are a leading British manufacturer and supplier of premium flooring and wall cladding systems for construction and transport. We have been going strong since 1919 and know that we can only grow further with great people on board, helping us shape our future. Family owned and run, we share family values; we care about you, each other and what we do.

Benefits

Enhanced family friendly benefits

Including Maternity, Paternity and Shared Parental Leave.

Holidays

We all need a break, and our holiday entitlement starts at 25 days plus bank holidays. Don’t worry if you need a little extra... you can buy some more!

Employee Benefits Hub

Many of us are feeling the pinch at the moment from the rising cost of living. As a result, we have looked into ways in which we can further support employees during these challenging times and we have launched our Benefit Hub to all UK employees which entitles us to exclusive discounts with our retail partners.

Learning and Development

We have a comprehensive programme of in‑house training and coaching as well as access to external courses to ensure that you can continue to grow and develop throughout your career with the Altro group.

Pension

A defined contribution pension scheme available for all staff. The minimum contribution level is 4%, which will be matched by the company, however if you wish to contribute a higher level, this will be matched by the company up to 6%, in line with your length of service and the benefit being provided.

Life Assurance

Hopefully never needed, but from day one you will be covered by our life assurance scheme which will pay up to four times your annual salary.

Occupational Health

We offer occupational Sick Pay and even have an onsite Occupational Health Service available to help get you back on track.

Employee Assistance Programme

A 24‑hour helpline to support you through any of life’s issues or problems. EAP service is entirely confidential, reliable and as a professional EAP provider, Heath Assured have teams of qualified experts to answer your calls any day, any time. They can support you on the telephone, online or in person; whichever is most suitable and appropriate. Some services are also available for anyone in your household.

Volunteering

In support of our Foundation vision, our wish is for every employee, globally, to give one day per year (the day is paid for by the company), to volunteer for a healthcare related charity/organisation. Just one day, can make a big difference!

Social Events

There are a variety of social events across the group, including the company Christmas party.

Retirement Planning

It might be a long way off, but we know it’s not always easy to stop working so we provide advice and support to ease the transition to retirement.

Eye Care

Free eye tests are available for all employees.

Long Service

We offer long service awards to all our employees.

Parking

Don’t worry about getting parked... we have free car parking at all our sites.

Additional benefits (depending on your role)

Hybrid Working: Providing flexibility around both home and office working.

Car Allowance: Certain positions with us entitle you to car allowance.

Private Medical Scheme: The type of cover available to you will be dependent on your job.