Regional Service Manager

Geely; Bletchley; On-site; GBP 65,000 - 85,000; Full time

Job summary

A modern automotive brand based in the UK is seeking a Regional Service Manager to lead service operations and enhance customer experience across their region. The ideal candidate will have a strong background in automotive service management, particularly with EVs and high-voltage systems. This role demands effective leadership and the ability to manage multi-site operations, ensuring high standards of service delivery. Travel will be required to oversee Authorised Dealers and optimize processes.

Qualifications

• Proven ability to lead multi-site service operations in a fast-paced, technology-driven environment.
• Willingness to travel extensively within the region.
• Direct EV or high-voltage system experience required.

Responsibilities

• Oversee regional Authorised Dealers, ensuring consistent service quality.
• Monitor and drive KPIs including customer satisfaction.
• Lead operational improvements focused on efficiency and digital service integration.

Skills

Strong background in automotive service management

Leadership and coaching

Analytical problem-solving

High-voltage safety knowledge

Digital & data-driven mindset

Customer centricity

Understanding of diagnostics and battery systems

Job description

The Regional Service Manager is responsible for leading and elevating service operations across their region, ensuring world-class customer experience, safe and compliant high-voltage repairs, and strong operational performance. This role supports Authorised Dealers with technical expertise, process optimisation, and leadership development - helping to deliver the premium, technology-driven service experience expected from a modern automotive brand. The requirement for this role will be Field Based., Operational Leadership

Responsibilities

• Oversee regional Authorised Dealers, ensuring consistent service quality, efficient workflows, and adherence to brand standards.
• Monitor and drive KPIs including Parts Sales, diagnostic accuracy, customer satisfaction, OTA update success rates, and first-time fix performance.
• Lead operational improvements focused on efficiency, digital service integration, and sustainability.
• Work with Fleet Companies to ensure their specific needs are met, including supporting driver complaints and Dealer liaison.
• Develop and manage programmes to maximise Accessory Sales, creating action plans and best practise.

Technical & High-Voltage Support

• Provide expert guidance on EV systems including high-voltage batteries, inverters, drive units, ADAS, charging systems, and thermal management.
• Ensure technicians follow strict HV safety protocols and maintain required certifications.
• Support complex diagnostic cases, software-related issues, and escalations involving connectivity or vehicle firmware.
• Oversee warranty processes, ensuring accurate submission and minimizing unnecessary replacement of high-value EV components.

Training & Development

• Identify regional training needs in areas such as high-voltage safety, advanced diagnostics, and new product technology.
• Partner with central training teams to assist where needed in the delivery of training and continuous upskilling.
• Coach and mentor Service Managers to build leadership capability and consistent customer experience.

Customer Experience & Quality

• Champion a seamless, modern customer journey aligned with brand expectations- digital-first, transparent, and highly responsive.
• Lead resolution of escalated customer concerns in conjunction with the Customer Experience Manager & Customer Care Team to ensure a satisfactory resolution.
• Drive improvement in NPS and customer retention by ensuring a premium and consistent service experience across all locations.

Compliance & Standards

• Conduct on-site audits to ensure:
• High-voltage safety procedures are strictly followed
• Charging infrastructure is maintained and functioning
• Tools, diagnostic equipment, and ADAS calibration systems are up-to-date
• All sites meet EV-related environmental, safety, and data-privacy regulations.
• Support rollout of software tools, remote diagnostics solutions, OTA campaigns, and new EV technologies.
• Work closely with engineering, technical support, parts, charging, and sales teams to align regional performance and share field insights.
• Provide detailed data-driven reporting on regional trends, root causes, performance gaps, and action plans.
• Contribute to network planning, service capacity forecasting, and readiness for new model launches.

Qualifications

• Strong background in automotive service management with direct EV or high-voltage system experience.
• Proven ability to lead multi-site service operations in a fast-paced, technology-driven environment.
• Understanding of diagnostics, battery systems, OTA updates, ADAS systems, and digital service tools.
• Excellent leadership, communication, and stakeholder-management skills.
• Analytical approach with strong problem-solving abilities.
• Willingness to travel extensively within the region.
• High-Voltage Safety Knowledge.
• Digital & Data-Driven Mindset.
• Leadership & Coaching.
• Operational Excellence.
• Customer Centricity.

The Geely story began in 1986 with a simple but powerful idea. When founder, Eric Li, chose the name Geely, meaning 'lucky', it was about much more than just good fortune. His ambition was to build something that would move people forward with confidence and optimism. Today, that same spirit drives everything Geely does.