Regional Service Delivery Manager - Multi-Site IT Leadership

Rise Technical Recruitment; Woking; On-site; GBP 80,000 - 100,000; Full time

Job summary

A forward-thinking education trust in the United Kingdom seeks an experienced Regional Service Delivery Manager to oversee IT service delivery across multiple schools. This role involves leading technical staff, managing helpdesk performance, and defining strategic IT development plans. Candidates should have a strong background in IT management with at least 3 years in a multi-site role. This position offers a supportive culture, continuous professional development, and the opportunity to make a significant impact in digital education.

Benefits

18.9% employer pension

34 days holiday

Ongoing CPD

Supportive culture

Work-life balance

Qualifications

• Minimum 3 years in an IT management or multi‑site role.
• Understanding of networking, servers, end‑user devices, and general IT operations.
• ITIL, PRINCE2 or service management knowledge beneficial.

Responsibilities

• Lead IT service delivery across a cluster of schools.
• Line‑manage on‑site technical staff, supporting their development.
• Own helpdesk performance and ensure SLAs are met.
• Define school‑specific IT development plans.
• Ensure compliance with safeguarding and trust IT policies.

Skills

Managing technical staff

Leadership in IT service delivery

Troubleshooting and escalations

Excellent communication skills

Job description

Regional Service Delivery Manager - Multi‑Site IT Leadership

Woking / Addlestone / Basingstoke Corridor

£47,142 + 18.9% employer pension + 34 days holiday + ongoing CPD + staff benefits platform + supportive culture + work‑life balance

Are you an experienced IT Manager or Service Delivery Lead who's ready to take ownership of multiple sites rather than just one?

Would you like to join a forward‑thinking trust that embraces digital innovation, invests heavily in technology, and gives you the autonomy to shape how IT services are delivered across a cluster of schools?

This education trust is a dynamic, progressive organisation known for low staff turnover, a supportive culture and a real commitment to improving digital outcomes. They are not afraid to innovate from 1:1 device projects to modernising infrastructure and they are looking for an IT leader who wants to help drive that forward.

In this role, you'll lead the IT service delivery across a cluster of schools, working closely with headteachers, on‑site technicians and the central IT leadership team. You'll line‑manage technical staff, oversee service desk performance, act as the escalation point for complex issues, and ensure each school has a clear development plan aligned with the wider trust strategy. Although the role is primarily leadership‑focused, you'll step in hands‑on when needed to support continuity across your schools.

The ideal candidate would be an experienced IT Manager or Service Delivery Lead who has managed technical teams, understands multi‑site IT operations, and is ready to take the next step into a role with wider strategic responsibility and real impact.

This is an excellent opportunity to join a progressive trust, take ownership of a cluster of sites, shape IT service delivery and be part of a team where your input genuinely matters. If you're looking for the next step in your leadership journey with autonomy, impact and ongoing development this is a role where you'll thrive.

The role

• Lead IT service delivery across a cluster of schools, acting as the key contact for headteachers and school leaders
• Line‑manage on‑site technical staff, supporting their development and conducting performance reviews
• Own helpdesk performance across your schools, ensuring SLAs and response targets are met
• Define school‑specific IT development plans that align with the trust's strategic direction
• Step in where needed to support with escalations or cover for on‑site staff
• Ensure compliance with safeguarding, cyber security, GDPR and trust IT policies
• Support installations, configuration, commissioning and ongoing maintenance of systems and software
• Build strong working relationships across the trust and ensure consistent communication and service delivery standards
• Work collaboratively with the wider IT team and external partners to resolve escalations

The person

• Experienced IT Manager, Network Manager or Service Delivery Lead
• Strong background in managing technical staff and leading service delivery
• Minimum 3 years in an IT management or multi‑site role
• Comfortable handling escalations and guiding technical troubleshooting
• Understanding of networking, servers, end‑user devices and general IT operations
• ITIL, PRINCE2 or service management knowledge beneficial
• Confident, professional and able to work autonomously across multiple schools
• Positive, proactive and improvement‑focused, with excellent communication skills