Regional Property Repairs Manager

Reed Specialist Recruitment; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Interim Regional Property Repairs Manager in North London. This hybrid role requires overseeing legal disrepair cases while managing a team of surveyors. The ideal candidate has proven experience as an expert witness in disrepair and is skilled in contract management. Benefits include the potential for a permanent position and flexibility in work location. Candidates must submit a CV highlighting their relevant experiences.

Benefits

Opportunity to apply for a permanent role

Hybrid working model

Exposure to strategic meetings

Qualifications

• Experience managing a team on complex repairs.
• Expert witness experience in disrepair and court attendance.
• Ability to handle a diverse clientele with transparency.
• Experience analysing feedback for service improvement.

Responsibilities

• Oversee legal disrepair cases and manage contractors.
• Provide excellent customer service based on feedback.
• Monitor performance metrics for KPIs.
• Conduct weekly/monthly operational meetings with stakeholders.

Skills

Strong leadership skills

Proven experience as an expert witness

Contract management

Customer service skills

Analytical skills

Attention to detail

IT skills

Job description

• Daily Rate: 450 per day
• Location: North London
• Job Type: Interim (3 months with the opportunity to apply for a permanent role)
• Client: Housing Association

We are seeking an experienced Interim Regional Property Repairs Manager to oversee a team of surveyors in North London. This role is crucial for managing legal disrepair cases and requires a candidate who has acted as an expert witness in disrepair and attended court. This is a hybrid role with three days required in Southgate.

Day‑to‑day of the role

• Oversee the management of legal disrepair cases, leaseholder alteration requests, complaints, complex repairs/renewals, and major voids.
• Manage contractors in line with contracts, seeking continuous improvement and ensuring clear communication with all parties.
• Provide excellent customer service and implement improvements based on feedback from customer satisfaction surveys.
• Monitor and report on performance for all KPIs with commentary to support to ensure service to customers is consistent and of an expected standard.
• Hold operational weekly/monthly meetings with relevant stakeholders (Legal, Housing, Compliance) and ensure accurate records are kept and circulated.
• Lead on regional issues, ensure trackers are up to date and in a reportable state at short notice.
• Manage relationships and understand the requirements and contractual differences with internal colleagues/stakeholders.

Required Skills & Qualifications

• Strong leadership skills with experience in managing a team working on complex repairs.
• Proven experience as an expert witness for disrepair and attending court.
• Experience of contract management is essential.
• Demonstrated ability to deal with customers from different backgrounds and deliver a positive and transparent service.
• Experience of analysing customer feedback to achieve service improvements.
• Attention to detail and accuracy in reporting.
• Experience of working with external stakeholders.
• Good IT skills and a commitment to Equal Opportunities and Health and Safety.

Benefits

• Opportunity to apply for a permanent role
• Hybrid working model allowing flexibility.
• Exposure to high-level strategic meetings and significant projects.

How to apply

To apply for this Interim Regional Property Repairs Manager position, please submit your CV detailing your experience as an expert witness in disrepair and your ability to manage complex property repair projects.