Regional Performance & Improvement Assessor

Excelcare Holdings Ltd; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A care services provider in Milton Keynes seeks a Performance & Improvement Assessor to supervise quality audits and enhance care delivery standards. You will work with the Regional Operations Director to monitor compliance and develop effective action plans. Key qualifications include experience in the health and social care sector and strong auditing skills. The position offers a range of benefits, including free parking and a contributory pension scheme.

Benefits

Free parking

DBS Certificate paid for

Contributory Pension Scheme

Discretionary Company Bonus Scheme

Annual Salary Review

Comprehensive Induction Program

Refer a Friend Scheme

Team Appreciation Days

Long service awards

Qualifications

• Experience in nursing/care homes.
• Experience managing quality and governance in health and social care.
• Knowledge of CQC regulations and legislation.

Responsibilities

• Undertake audits and reviews to support care quality.
• Monitor key performance indicators for Oversight and Governance.
• Provide monthly audit reports for each home.

Skills

Auditing systems

Communication skills

Report writing

Observation and assessment skills

Ability to identify trends

Education

Management, audit or nursing qualification

Tools

MS Office tools

Job description

Reporting to the Regional Operations Director (DROD) and working alongside a second Performance & Improvement Assessor your role will be to undertake audits and reviews to support and embed the Company's quality Framework in relation to the delivery of care offered to the people we support and the overall management of the homes. To understand and monitor the practices within the homes in line with Company standards and measure outcomes, checking that our services are effective for the people who use them. About the Regional Performance & Improvement Assessor role

Responsibilities

• To work within the Company's Quality Framework to monitor the identified Key performance indicators for Oversight and Governance.
• Work together with auditors in our other two regions to ensure that requirements of the quality framework are met together.
• Co‑coordinate audit and visit schedules in line with regulatory, contractual and company requirements and in collaboration with the Home Managers and DROD.
• Ensure that each home has the required suite of audits completed in line with the Quality framework.
• Undertake pre‑audit research and collate data to prepare for audits and identify areas of interest.
• Record, analyse and report findings from audits and quality reviews ensuring that the identified company systems are used in full.
• Produce SMART action plans on the company's system in line with audit and review findings, supporting company‑wide continuous improvement ensuring they are high quality and timely feeding back to the Deputy Regional Operations Director (DROD) and Regional Operations Director (ROD).
• Raise safeguarding or serious non‑compliance and risk issues to the Home Manager, DROD and ROD as appropriate for any risks identified.
• Ensure that all audits are completed in a non‑bias approach and support in provision of any information in relation to audits or audit reports completed.
• Provide a monthly report for each home on the barriers, themes etc identified.
• Provide feedback on audit tools and how scoring reflects findings to ROD and raise identified scorings with the Care Quality & Governance team and Chief Operating Officer.
• Promote a culture of openness, honesty and transparency around clinical governance matters through encouraging the sharing of practice and recognition of areas of improvement and excellence.
• Ensure that your own mandatory/statutory training is always up to date.
• Report on status of mandatory/statutory training as part of the audit process.
• Maintain up‑to‑date knowledge of CQC regulations and standards as well as legislative requirements in line with the Health and Social Care Act 2008 & Health, Social Care Act code of practice on the prevention and control of infections 2008, Health and Safety at work act 1974 and the Management of Health and Safety at Work regulations 1999, Food Safety standards Safer food, better business 2019.
• Set clear lines of communication (e.g., via email, Teams meetings, etc.) to individual homes and teams with updates regarding oversight and governance.
• Ensure you work to the Excelcare values in all interactions, striving to achieve outstanding for the people who live in our care homes, team members, families, and external professionals.
• Undertake any other oversight and governance tasks to meet the needs of the organisation as recommended and directed by the DROD and ROD.

Qualifications

• A Management, audit or nurse qualification in the Health and Social care space would be desirable.
• Competent in the use of auditing systems.
• Experience of working in nursing/care homes.
• Experience of managing quality and governance within the health and social care sector.
• A detailed and accurate report writer – able to present complex information to a variety of audiences.
• Competent user of MS Office packages and systems.
• Experience of observing and assessing skills and providing constructive feedback.
• Car owner and full driving licence to be able to travel across services as required – car allowance and business mileage is paid from the regional office.
• Flexibility to travel across regions and to our Support Office in Bromley as necessary.
• Able to work independently and be part of a team.
• Excellent communication and organisation skills.
• Ability to identify trends and themes.
• Ability to remain impartial.
• Understanding of CQC regulations and legislation.
• Up to date knowledge of the Care Act, Health & Social Care Act and Mental Capacity Act.

Benefits

• Free parking.
• DBS Certificate paid for by Excelcare.
• Contributory Pension Scheme.
• Discretionary Company Bonus Scheme.
• Annual Salary Review.
• Comprehensive Induction Program.
• Refer a Friend Scheme rewarding up to £500 for every person you refer.
• Team Appreciation Days.
• Long service awards.