Regional Head of Operations UK & Europe

Jll; City of Westminster; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading global facilities management firm based in London is seeking a leader to oversee operations across Europe and the UK. This role requires extensive facilities management expertise, exceptional service delivery skills, and proven experience in managing teams in premium corporate environments. You will play a key role in cultivating a high-performance culture and ensuring excellence in client relations. The position demands at least 7-10 years of relevant experience with a focus on maintaining outstanding service standards in a dynamic workplace.

Qualifications

• Minimum 7‑10 years of facilities and workplace management experience in corporate environments.
• Experience managing complete facilities operations including HVAC and maintenance.
• Proven record of delivering 5‑star service experiences.

Responsibilities

• Inspire and mentor teams across the portfolio.
• Engage proactively with stakeholders and anticipate needs.
• Lead by example in providing exceptional service.

Skills

Inspirational Leadership

Strategic Stakeholder Management

Service Excellence

Commercial Acumen

Education

Facilities management or similar certifications

Tools

Facilities management systems

Microsoft Office Suite

Job description

Overview

To deliver world‑class facilities and workplace operations across the client's European and UK portfolio, encompassing 8 countries with particular focus on their prestigious London headquarters. This critical leadership role demands a passion for outstanding service and a commitment to excellence.

Responsibilities

• Inspirational Leadership & Team Development
  • Visionary Leadership: Inspire and mentor JLL teams across the portfolio.
  • Talent Development: Coach and develop your team.
  • Performance Excellence: Build high‑performing teams.
  • Ownership Mentality: Demonstrate accountability and lead by example.
• Strategic Stakeholder Management
  • Operational Mastery: Maintain deep understanding of client needs.
  • Proactive Engagement: Anticipate stakeholder needs.
  • Relationship Building: Develop exceptional relationships.
  • Strategic Partnership: Support Account Leadership in EMEA initiatives.
• Brand Stewardship & Client Relations Excellence
  • Live and breathe: Embody the bank's brand values.
  • Executive Partnership: Serve as the trusted strategic advisor.
  • Relationship Mastery: Build deep, meaningful relationships.
  • Crisis Leadership: Manage all facilities‑related escalations with professionalism.
• 5‑Star Service Culture & Employee Experience
  • Service Excellence Champion: Lead by example in delivering consistent 5‑star experiences.
  • Culture Transformation: Foster a proactive service mindset across all teams.
  • Seamless Operations: Ensure flawless service delivery across all operational hours.
  • Employee Experience Focus: Create workplace environments where colleagues thrive.
• Commercial Excellence & Innovation
  • Vendor Partnership: Transform vendor relationships into strategic partnerships.
  • Process Innovation: Continuously seek opportunities to enhance service delivery.
  • Procurement Excellence: Ensure robust governance and compliance while driving value.
  • Contract Optimization: Manage all contracts to deliver exceptional value.
• Financial Stewardship & Risk Management
  • Financial Leadership: Drive regional operations to meet or exceed targets.
  • Compliance Excellence: Ensure all statutory and regulatory requirements are strictly adhered to.
  • Business Continuity: Maintain robust disaster recovery and business continuity plans.
  • 24/7 Accountability: Provide round‑the‑clock emergency support with site attendance as required.
• Exceptional Leadership & Commercial Acumen
  • Outstanding interpersonal skills with proven ability to build trust and credibility with senior leadership teams.
  • Strong budget management experience with P&L accountability.
  • Superior presentation and communication skills for executive‑level interactions.
  • Genuine enthusiasm for service excellence and brand stewardship.
  • Demonstrated integrity, collaboration, and continuous improvement mindset.
  • Ability to effectively manage multiple priorities in a dynamic banking environment while maintaining exceptional standards.

Essential Experience

• Premium Environment Leadership: Minimum 7‑10 years of progressive facilities and workplace management experience in premium corporate environments, preferably in financial services or banking.
• Comprehensive Operations: Proven track record managing complete facilities operations including HVAC, security, technology infrastructure, and maintenance in high‑stakes environments.
• Executive Relationship Management: Demonstrated experience as single point of contact for senior executives and C‑suite leaders.
• Service Excellence: Documented success in delivering 5‑star service experiences in corporate or hospitality environments.

Technical Excellence

• Building Systems Mastery: Deep knowledge of building systems, preventive maintenance programs, and facilities management platforms.
• Workplace Innovation: Experience with space planning, workplace design, and facility optimization in corporate banking environments.
• Technology Proficiency: Advanced skills in facilities management systems, work order platforms, and Microsoft Office Suite.

Professional Certifications

• Facilities management or similar certifications.
• Financial Services Experience: Background in banking, financial services, or premium corporate environments.
• Event Coordination: Experience managing executive meetings, client events, and corporate hospitality in high‑end settings.
• Global Perspective: International experience or cultural awareness aligned with the client's global presence and diverse workforce.

Location & Employment

The role is based full‑time (5 days a week) at our client's prestigious London headquarters. Candidates must be visible at least 4 days a week in the London office and be easily accessible.