Regional Field Service Engineer – Robotics & Pharma

Wallace Hind Selection LTD; Loughton; Hybrid; GBP 52,000 - 56,000; Full time

Job summary

A leading technical firm in the United Kingdom is seeking a Technical Service Engineer to manage state-of-the-art robotics solutions primarily across the Midlands and Southern England, with some European travel. The role involves extensive training on products and direct engagement with customers, emphasizing problem-solving and technical support. Ideal candidates will possess a strong technical background and must be comfortable working within a dynamic and diverse environment. Competitive salary and benefits package included.

Benefits

Monthly On-Call Allowance

Company Pension Scheme

Performance Bonus

Private Healthcare

25 Days Annual Holiday

Qualifications

• Experience within complex machinery, in industries like Life Sciences or Robotics.
• Ability to perform remote support and diagnostics.
• Capable of managing escalation flows effectively.

Responsibilities

• Become the service subject matter expert for customers.
• Ensure preventative maintenance procedures are accurate and complete.
• Communicate effectively with R&D, Customer Service, and Sales teams.

Skills

Technical background (electrical, mechanical, IT)

Customer-centric mindset

Creative problem-solving

Experience with Microsoft 365 or equivalent

Education

Technical Degree, HNC, HND, or equivalent experience

Tools

D365 Service Reports

SQL databases

Beckhoff Twin CAT

Job description

A leading technical firm in the United Kingdom is seeking a Technical Service Engineer to manage state-of-the-art robotics solutions primarily across the Midlands and Southern England, with some European travel. The role involves extensive training on products and direct engagement with customers, emphasizing problem-solving and technical support. Ideal candidates will possess a strong technical background and must be comfortable working within a dynamic and diverse environment. Competitive salary and benefits package included.