Regional Director, Client Success — EMEA & APAC

Personetics; Greater London; On-site; GBP 100,000 - 130,000; Full time

Job summary

A global Fintech leader is seeking a Regional Director for Client Success based in London, UK. This senior role involves leading a team to drive client outcomes and revenue retention within the EMEA/APAC regions. Ideal candidates have over 10 years of experience in financial services or fintech, exceptional leadership skills, and a proven track record in client management. The position offers a dynamic opportunity to work closely with major banks and to shape the Cognitive Banking strategy, advocating for innovative client solutions.

Qualifications

• 10+ years of relevant experience in financial services and/or fintech.
• Proven experience in managing Client Success teams at scale.
• Demonstrated success in driving renewals and expanding revenue.

Responsibilities

• Lead and develop a regional team of Client Success Managers.
• Drive effective adoption of Personetics tools.
• Support Sales in churn prevention and revenue expansion.

Skills

Leadership

Client Success Management

Financial Services Experience

Change Management

Executive Engagement

Education

University degree or higher

Tools

Salesforce

Gong

ChatGPT

Job description

A global Fintech leader is seeking a Regional Director for Client Success based in London, UK. This senior role involves leading a team to drive client outcomes and revenue retention within the EMEA/APAC regions. Ideal candidates have over 10 years of experience in financial services or fintech, exceptional leadership skills, and a proven track record in client management. The position offers a dynamic opportunity to work closely with major banks and to shape the Cognitive Banking strategy, advocating for innovative client solutions.