Regional Customer Support Lead – Wastewater Services

Severn Trent Water; East Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent utility company in the UK is seeking a Customer Support Lead to be the focal point for all customer service-related aspects at a regional level. The role includes resolving escalated issues, ensuring high standards of customer interactions, and liaising with various departments to provide effective solutions. Ideal candidates should have customer-facing experience and strong communication skills. The position is based at the Raynesway site in Derby and offers a range of employee benefits.

Benefits

28 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Sharesave

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two volunteering days per year

Qualifications

• Experience dealing with customer inquiries and complaints.
• Ability to manage customer expectations effectively.
• Understanding of GDPR compliance.

Responsibilities

• Resolve customer wastewater complaints through various communication channels.
• Ensure all customer interactions are logged in compliance with GDPR.
• Liaise with operational teams to resolve wastewater issues.

Skills

Customer facing experience

Communication skills

Accountability

Problem-solving

Job description

A prominent utility company in the UK is seeking a Customer Support Lead to be the focal point for all customer service-related aspects at a regional level. The role includes resolving escalated issues, ensuring high standards of customer interactions, and liaising with various departments to provide effective solutions. Ideal candidates should have customer-facing experience and strong communication skills. The position is based at the Raynesway site in Derby and offers a range of employee benefits.