Regional Customer Relationship Manager

Barchester Healthcare; Fontwell; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading care provider in the United Kingdom is seeking a Regional Customer Relationship Manager to enhance occupancy in care homes. This role involves managing enquiries, networking within the community, and supporting marketing activities. Ideal candidates will have a background in sales and marketing, preferably with experience in healthcare. The position offers an attractive salary, commission structure, and opportunities for professional development within a supportive team.

Benefits

Competitive salary and commission

Retail and leisure discounts

Wellbeing support

Development opportunities

Qualifications

• Proven sales experience, preferably in healthcare.
• Ability to analyze data using CRM tools.
• Strong communication and interpersonal skills.

Responsibilities

• Manage enquiries to improve occupancy rates.
• Network within the local community.
• Support marketing activities to generate leads.
• Engage with potential residents and families.
• Maintain a contacts database.

Skills

Sales and marketing experience

Interpersonal skills

Self-motivated

Data analysis

Tools

Salesforce

Microsoft Office

Job description

Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first‑class care homes in the region.

Barchester are an industry‑leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

Rewards Package

• Attritive salary, alongside a competitive commission structure
• Access to a range of retail and leisure discounts
• Access to a range of wellbeing support and Best Doctors Service
• Opportunity to develop within a hugely supportive team

Responsibilities

• Managing enquiries to improve the conversion rates and achieve occupancy targets
• Excellent communication skills.
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting local and wider marketing activities to generate enquiries,drive conversion rates and increase occupancy
• Identifying opportunities to improve sales and marketing performance

Need To Have

• Have proven sales and marketing experience preferably in healthcare but not essential
• Have the ability to analyse data on Salesforce or similar CRM application
• Be self‑motivated and target driven
• Have interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence.

Need To Do

• Represent Barchester and our state of the art home in a friendly and professional manner.
• Responsible for all sales activity for the home.
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
• Engage with residents and relatives to understand their experience and requirements.
• Respond to sales enquiries.
• Actively generate leads and identify local marketing opportunities.
• Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.