Regional Coordinator

Institution of Civil Engineers; City of Westminster; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A prominent engineering organization in the UK is seeking a Regional Coordinator to oversee administrative functions and event coordination in London. The ideal candidate will possess strong organizational, communication, and customer service skills, as well as proficiency in Microsoft Office. Responsibilities include managing regional events, providing administrative support to committees, and ensuring excellent service to members. Competitive benefits include annual leave, pension contributions, and employee support schemes.

Benefits

25 days annual leave

Up to 8% of salary contributed to a personal pension scheme

24-hour employee support line

Well-being voucher

Death in service benefit equivalent to 1 year salary

Interest-free season ticket loan

Cycle to work scheme

Gym membership savings

Qualifications

• Strong administrative and organisational skills required.
• Excellent communication skills, both written and verbal.
• Customer focused with experience in event coordination.
• Proficiency in Microsoft Office Suite essential.
• Experience in financial administration preferred.

Responsibilities

• Act as the first point of contact for inquiries and provide excellent customer service.
• Coordinate and administer regional events and lectures.
• Provide administrative support to the regional committee and branches.
• Maintain regional membership data and generate reports.
• Support the Regional Director with financial administration.

Skills

Administrative skills

Communication skills

Customer focus

Event coordination

Proficiency in Microsoft Office Suite

Financial administration

Attention to detail

Job description

Regional Coordinator London

Location: London, Westminster

Salary: £28,000

Hours: 36.25 hours per week

Work type: Hybrid

TheOrganisation

The Institution of Civil Engineers (ICE) is a 97,000‑strong global membership organisation with over two hundred years of history.

It is a centre of engineering excellence, qualifying engineers and helping them maintain lifelong competence, assuring society that the infrastructure they create is safe, dependable and well designed.

Its network of experts offers trusted, impartial advice to politicians and decision‑makers on how to build and adapt infrastructure to create a more sustainable world.

The Role

We are seeking a highly‑organised and proactive Regional Coordinator to join our London, South East Region team. You will be central to the successful delivery of ICE's activities in the region, providing essential administrative and support services to our volunteer members and the Regional Support Team (RST). This is a dynamic and varied role, ideal for someone who thrives in a busy environment and enjoys interacting with a diverse range of stakeholders.

Duties and Responsibilities

• Act as the first point of contact for enquiries, providing excellent customer service to members, prospective members and the public.
• Events administration including reception duties for lectures and seminars or administering online webinars.
• Coordinate and administer regional events, including venue booking, delegate management and on‑site support.
• Provide comprehensive administrative support to the regional committee, officers and branches.
• Support and maintain information on the regional website.
• Maintain regional membership data and generate reports using our membership database.
• Support the Regional Director and Treasurer with financial administration, including processing invoices and maintaining accounts.
• Produce and distribute marketing materials, electronic mailings and website updates.
• Collaborate effectively with other Regional Coordinators and ICE HQ teams.
• Collate feedback and provide regular reports on event attendance and KPIs.
• Maintain efficient office practices, including post, filing and supply management.
• Identify and report potential risks and take appropriate corrective measures.

About You

• Strong administrative and organisational skills, with essential experience in event coordination.
• Excellent communication skills, both written and verbal.
• Customer focused.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint).
• Solutions orientated.
• Experience in financial administration.
• Experience in providing active support to committees and volunteers is desirable.
• Ability to work independently and as part of a team.
• Strong attention to detail and proofreading skills.
• Ability to manage an demanding and varied workload, balancing priorities effectively.
• Proactive and adaptable approach.
• Criminal Record Bureau clearance required.
• In‑depth Data Protection training will be provided.

ICE Group Benefits Include

• 25 days annual leave
• Up to 8 percent of salary contributed to a personal pension scheme
• 24‑hour employee support line
• £ well‑being voucher
• Death in service benefit equivalent to 1 year salary
• Interest‑free season ticket loan
• Cycletowork scheme
• Big Gym membership savings with the Gym flex scheme

ICE Group is an equal opportunities employer and welcomes applications from all sections of the community.

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