referral Team Administrator

Birmingham and Solihull Mental Health NHS Foundation Trust; Coleshill Heath; On-site; GBP 22,000 - 27,000; Full time

Job summary

A Mental Health Service Provider in Coleshill Heath seeks a full-time Referral Team Administrator to provide administrative support for the SOLAR service. The role involves coordinating referrals, managing waiting lists, and assisting with reception duties. The ideal candidate will have strong communication skills, attention to detail, and the ability to work independently. Applications are welcome from all candidates, including those requiring sponsorship. Flexible working hours apply.

Benefits

Potential relocation reimbursement up to £8,000

Commitment to equal opportunities

Qualifications

• Excellent attention to detail on data inputting.
• Ability to work independently and prioritise workload.
• Strong professional attitude in communication.

Responsibilities

• Maintain and operate the referral process for the SOLAR service.
• Monitor Initial Assessment waiting list and raise referral issues.
• Provide and receive confidential information accurately.
• Support formatting of letters and booking appointments.
• Perform ad‑hoc administrative tasks as directed.

Skills

Strong verbal and written communication skills

Attention to detail

Organisational skills

Experience in referral and administration processes

Job description

Overview

Full‑time, fixed‑term Referral Team Administrator role within the SOLAR Service based at Bishop Wilson Clinic, Chelmsley Wood. Provide a comprehensive range of administrative support to enable efficient referral coordination to the SOLAR service, along with various administrative support for our Looked After Children’s Team to ensure quality standards and targets are always met, delivering excellent patient care. The post holder will also support reception duties, operate within the Team's systems, and act as part of a wider administration team for the SOLAR service.

The SOLAR service is a Mental Health Service that supports our Children and Young People within the Solihull area and helps them transition off the service if needed.

Responsibilities

• Maintain and operate the referral process for the SOLAR service, ensuring all timeframes and deadlines are met.
• Monitor the Initial Assessment waiting list and activity, raising any referral process issues with the Referral Lead/Support Service Manager when needed.
• Provide and receive confidential and sensitive information via written, electronic, or telephone communication, ensuring all information is captured accurately in the patient care record system.
• Work independently or seek advice from the management team when dealing with potentially complex situations.
• Support formatting of letters, booking appointments, and coordinating/minuting meetings.
• Provide reception cover and cross‑cover support, offering assistance to other admin team members during absences.
• Perform ad‑hoc administrative tasks as directed by the Support Service Manager.

Qualifications

• Strong verbal and written communication skills with a professional attitude.
• Excellent attention to detail on data inputting.
• Ability to work on own initiative, demonstrate effective organisational skills, prioritise workload, and process enquiries confidentially and efficiently.
• Experience in a referral and administration process is desirable.

Working Conditions

Location: Bishop Wilson Clinic, Chelmsley Wood. Working days: Monday–Friday, 09:00–17:00. The role requires flexibility to cover reception duties as needed.

Legal & Practical Information

• The Trust is committed to treating individuals fairly and ensuring equal opportunities. The Trust is also committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
• Pre‑employment checks will be undertaken before any appointment is confirmed. A DBS check may be required; the cost of the DBS certificate may be deducted from your salary over three months, after which the Trust will reimburse it. You must also sign up to the DBS Update Service before commencement.
• Applications from job seekers who require sponsorship to work in the United Kingdom are welcome, subject to eligibility criteria. Overseas applicants should self‑assess the likelihood of obtaining a Certificate of Sponsorship and note that sponsorship will not be provided if the starting salary falls below the threshold.
• Applicants are required to present a criminal record certificate for each country they have resided in for 12 months or more in the past 10 years.
• Relocation expenses may be reimbursed subject to eligibility (up to £8,000).
• The position may close earlier than the indicated closing date if a sufficient number of applications are received.
• Applicants applying for a role within Police custody must have been a UK resident for the last years due to Police Vetting requirements.