Referral Access Administrator | Buckinghamshire Healthcare NHS Trust

Buckinghamshire Healthcare Trust; Thame; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional healthcare provider in England is seeking a Referral Administrator to support integrated care teams. The role requires excellent computer skills, particularly in Excel and Word, and necessitates handling patient information confidentially while providing outstanding telephone support. The successful candidate will enjoy a dynamic work environment and be committed to service excellence. This role offers NHS benefits including generous leave and wellbeing services.

Benefits

Learning and development opportunities

Flexible and agile working opportunities

Generous annual leave entitlement

Access to NHS discount schemes

Health and wellbeing services

Qualifications

• Experience using Excel and Word.
• Ability to work in a busy environment.
• Confidentiality in handling patient information.

Responsibilities

• Provide administrative and clerical support.
• Record patient information electronically.
• Communicate professionally with patients and staff.

Skills

Computer literacy

Excellent telephone manner

Ability to stay calm under pressure

Tools

Excel

Word

Job description

Overview

Thame Adult Community Health (ACHT) is delighted to announce a Referral Administrator position. The post is to provide administrative and clerical support to the integrated care teams referral access point. This requires accurate registration of referrals and allocation to locality based teams following clinical triage. Maintenance of confidentiality in respect of all patients and staff information from all sources.

An administrative assistant is required to provide telephone and data system support to the Thame Adult Community Healthcare Team based at Thame Annex. The successful candidate will be computer literate and able to use excel and word. Candidates must have an excellent telephone manner. The team delivers services to patients in their own homes and the administrator acts as first point of contact for service users and referrers to the service. You will enjoy the challenge of working in a busy environment and have the ability to stay calm under pressure.

The team provides a 7 day service and therefore the successful applicant will be required to work occasional weekends and bank holidays.

Responsibilities

• Order stationary and supplies for team, demonstrating budgetary awareness
• Where appropriate, receive and record telephone calls from patients, work colleagues and senior staff within the organisation and across other organisations, dealing with calls, enquires and messages in a professional and empathetic manner, relaying messages and taking appropriate action
• Record patient information electronically and forward as appropriate
• Assists with collection of statistical information
• Access appropriate training to gain skills required for the post

Qualifications & Skills

The successful candidate will be computer literate with experience using Excel and Word and have an excellent telephone manner. An ability to work in a busy environment and stay calm under pressure is important. The role involves confidentiality and accurate registration of referrals, and allocation to locality based teams following clinical triage.

What we offer

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• Flexible and agile working opportunities, alongside NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
• A range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• We aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
• We are supportive of the Armed Forces Community, valuing service leavers and their families.

Our values

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.

For a comprehensive list of responsibilities and duties, please refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

Other information

If you are an internal applicant there is the option for secondment; all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [e-mail] quoting the vacancy reference number.

This advert closes on Thursday 9 Oct 2025