Recovery Navigator

Second Step; Swindon; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

A leading mental health charity in the UK is seeking a Recovery Navigator to support individuals on their recovery journey. The role involves collaborating with professionals, conducting support conversations, and delivering trauma-informed interventions. Applicants should have at least two years of experience in mental health support and strong interpersonal skills. This position offers a blend of office and community-based working, alongside comprehensive training and support.

Benefits

Friendly team environment

In-depth induction and training

Monthly reflective practice sessions

Qualifications

• A minimum of two years significant experience working with people with mental health needs.
• Proven experience of working with people with complex needs.
• Deep understanding of recovery and trauma-informed practice.

Responsibilities

• Collaborate with health professionals and support networks.
• Conduct support conversations to create tailored support plans.
• Deliver culturally sensitive and trauma-informed interventions.

Skills

Strong communication and interpersonal skills

Ability to manage caseloads

Confident in IT systems

Job description

We are committed to working with a recovery‑based approach and supporting people to meet their individual needs.

Why not join our team to support our clients on their recovery journey. The Recovery Navigator role offers either a traditional or peer‑based approach, where individuals with lived experience of mental health can provide powerful, hope‑inspiring support as part of their role.

Full details of this exciting opportunity can be found in the role profile.

Main duties of the job

About you

You will:

• Collaborate with health professionals, VCSE partners, and other support networks to provide seamless experience.
• Conduct support conversations using tools like DIALOG+ to create tailored, strengths‑based support plans.
• Deliver person‑centered, culturally sensitive, and trauma‑informed interventions.
• Use your own lived experience (if applicable) to provide hope and connection.
• Support individuals with navigation around housing, employment, relationships, and mental wellbeing.
• Maintain accurate and timely casework, risk assessments, and outcome monitoring.
• Promote recovery, inclusion, and equity in everything you do.

About us

Could you inspire hope for people who are struggling with their mental health?

Second Step is a leading mental health charity in the Southwest offering housing, support and hope to people with mental health and support needs.

Our vision is that we believe in a world where everyone affected by mental health problems can create a positive future.

We promote mental health and wellbeing by supporting people and communities to build brighter futures.

We are recruiting a Recovery Navigator to join our Access Community Mental Health Team in Swindon to work closely with individuals with moderate to severe mental health needs, helping them set and achieve personal recovery goals and connect to meaningful support within their community.

As part of the Mental Health and Wellbeing Partnership in Bath and Northeast Somerset, Swindon and Wiltshire (BSW), Second Step delivers community mental health support in collaboration with Alabar, Missing Link and Nilaari.

Together, were transforming mental health services by focusing on trauma‑informed, person‑centered, and culturally inclusive approaches.

Job responsibilities

You'll need:

• At least two years experience supporting people with mental health or complex needs.
• Strong communication and interpersonal skills.
• Ability to manage caseloads, work flexibly, and build effective multi‑agency partnerships.
• Confidence in IT systems and record‑keeping.
• A deep understanding of recovery and trauma‑informed practice.
• If applying as a Peer Recovery Navigator, an ability to draw from your own recovery journey in a safe and supportive way.

What we offer:

• To be part of a friendly team, with direct support from a Senior Recovery Navigator.
• In‑depth induction to Second Step and all the relevant training and support you need to do your job well.
• Blended working a combination of home, office and community‑based working monthly one‑to‑one sessions with your line manager
• Monthly group reflective practice with your wider team

If you are interested in this role but are concerned that you may not have the experience or knowledge please contact us for an informal conversation, we would very much like to hear from you.

Please contact:

Louise Trueman, Locality Team Manager on 07353 099603 - or email [e-mail]

We are taking positive action to increase diversity throughout our organisation, and to nurture a culture of inclusion for all our people and the clients that we support.

We welcome applications from everyone who meets the criteria and strongly encourage individuals who identify as being of Black, African, Caribbean or Asian descent to apply as these groups are currently under‑represented at Second Step.

To ensure fairness and consistency, all applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidates skills and qualities.

Person Specification

Experience

• A minimum of two years significant experience working with
• people with mental health needs, or people with complex
• needs
• Proven experience of working with people with multiple
• needs (e.g. mental health, homelessness, alcohol/drug
• dependency long term conditions)
• Proven experience of carrying out needs and/or risk
• assessments and the support planning process
• Experience of working with a number of individuals with
• competing needs and prioritie
• Proven experience of mental health issues
• and/or services, either as a user, carer or

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.