Records Officer

National Society for the Prevention of Cruelty to Children; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading child welfare charity in Greater London is looking for a Records Officer to manage and develop the NSPCC/Childline Archive. The role includes supporting staff and researchers, cataloguing materials, and working on digitisation projects. Ideal candidates will possess excellent communication, customer service skills, strong IT knowledge, and a detail-oriented mindset. The role is hybrid, requiring a minimum of 3 days on-site. Join us to make a real difference in children's lives.

Benefits

Generous annual leave

Employee discounts

Employee Assistance Programme

Pension scheme

Life assurance scheme

Qualifications

• Ability to communicate confidently via email, phone, video call, and in person.
• Experience with library/records management systems is preferred.
• A proactive attitude and ability to work independently.

Responsibilities

• Assist the Archivist and Records Manager with managing the NSPCC/Childline Archive.
• Provide records management services and support enquiries.
• Participate in cataloguing and digitisation projects.

Skills

Confident communicator

Excellent customer service skills

Strong IT knowledge

Attention to detail

Proactive and flexible approach

Interest in history

Tools

Excel

Word

Outlook

Job description

Are you looking for a role within an organisation where the work you do makes a real difference to children's? If the answer it's yes, Records Officer could be exactly what you're looking for.

Shape the Future – Join the Strategy and Knowledge Directorate

At the NSPCC, we believe every childhood is worth fighting for. With over 100 years of experience, and the collective strength of our staff, volunteers, supporters, and partners, we're working to end child abuse and neglect for good.

We, the Strategy and Knowledge Directorate, bring together the core knowledge base of the NSPCC, so that the organisation speaks with one authoritative voice; grounded in the reality of children's lives, practitioner expertise and the best available evidence. We drive the organisational strategy, working across the organisation to plan and measure our progress towards our strategic goals.

Through a cycle of development, delivery, and evaluation, we uncover what truly works. Then, we share that knowledge with professionals, policymakers, and partners to influence change on a national scale. When our services prove effective, we work to expand their reach, helping even more children stay safe and thrive.

Join us as a Records Officer and be part of a team that turns insight into action, and action into lasting impact.

The NSPCC's Knowledge and Information Service is the UK's leading source of information on child protection and safeguarding. We provide a range of services for NSPCC staff and external professionals, including:

• a unique library collection and catalogue
• a specialist enquiry service answering complex enquiries and providing literature searches on child protection subjects
• records management services
• an organisational archive
• a website, NSPCC Learning, hosting a range of online information resources.

We are seeking to appoint a Records Officer to assist the Archivist and Records Manager to manage and develop the NSPCC/Childline Archive and to provide records management services to the organisation. You will be the first point of contact for enquiries to records and archives, supporting NSPCC staff and external researchers to access our records, and you will assist with the cataloguing and storage of materials in the collection.

This role might suit someone considering gaining experience ahead of taking on the Archive and Records Management MA. You will have the opportunity to develop cataloguing skills, to take part in digitisation projects, and help with historical displays.

We are looking for:

• a confident, active communicator prepared to share work/ideas with colleagues and participate in presentations
• someone with excellent customer service skills with the ability to confidently communicate by email, phone, video call and in person
• strong IT knowledge with experience of using Excel, Word, Outlook and ideally using a library/records management system or searching other databases
• great attention to detail
• a proactive and flexible approach, with a proven ability to work independently as well as part of a small team
• an interest in history.

This is a hybrid role requiring a minimum of 3 days per week based in our Library and Information Service in London with the option to work from home for the remainder of the week.

If you have any queries about this role, please contact [e-mail]

Why join the NSPCC?

Any one of our people will tell you that a huge reward in itself is making a difference to children's lives. But we know it's a competitive world, and it's important to feel valued in your role and receive more practical, tangible benefits. We offer salaries that are at least comparable with the top charities in the UK, as well as these benefits.

• Generous annual leave - 29 days per annum plus bank holidays for full-time employees (pro-rata for part-time). 32 days per annum after five years' continuous service.
• Employee discounts - Our discounts portal gives you online access to over 3,000 discounts and offers.
• The Employee Assistance Programme (EAP) - an independent, free, personal support service. It can provide information, support and advice to support your health and wellbeing.
• Pension - building up a good pension is something we want to help you achieve with our flexible, tax-efficient pension schemes.
• Life assurance scheme - All employees will be given life assurance of one times their salary, unless they join the NSPCC Group Personal Pension Scheme, where members are given life assurance of five times their salary.

Join us and make a difference. You'll grow, be challenged, and help change millions of young lives for the better.

Ready to apply?

If this is the role for you, please click the button ‘apply' to start your journey. You can find more information on all recruitment stages on the Career page.

Still have questions about the role?

For an informal chat about the role, please contact John Porter [[e-mail]].