Receptionist & Workplace Coordinator

HelloFresh; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading meal kit company is looking for a Front Desk Coordinator to manage reception duties at their London office. This role involves welcoming visitors, resolving inquiries, and maintaining office supplies. The ideal candidate will have experience in front-of-house roles and strong interpersonal skills. You will enjoy benefits such as discounts on meal boxes, a gym membership, and private medical insurance. This position offers a supportive culture in a collaborative environment.

Benefits

70% off meal boxes

Company pension scheme

Gym membership

Private medical insurance

Mental health support

Dog friendly office

Daily free breakfast

Eye care scheme

Cycle to work scheme

Group Life Assurance

Qualifications

• Proven experience in front-of-house or reception roles.
• Strong people skills and a positive attitude.
• Efficient at managing multiple tasks.
• Ability to take initiative and improve processes.
• Comfortable with technology and eager to learn.

Responsibilities

• Manage front desk and welcome visitors professionally.
• Respond to queries and handle facility requests.
• Maintain office supplies and ensure a smooth operation.
• Monitor building access for safety and security.
• Implement small improvements for workplace environment.
• Coordinate with external service providers for efficiency.
• Collaborate with team on workplace initiatives.

Skills

Front-of-house experience

Customer service

Organizational skills

Proactive & Detail-oriented

Tech-savvy

Team player

Tools

Jira

GSuite

Canva

Job description

About The Team

About The Team: The Workplace & Culture team at HelloFresh is dedicated to fostering an inclusive, vibrant workplace where every employee feels proud, safe, and celebrated for their uniqueness. We are passionate about creating an environment where individuals can thrive and be their authentic selves. In this role, you'll be a key part of this mission, ensuring that each person's experience at HelloFresh starts off on the right note.

What You Will Be Doing

• Front Desk Management: Be the first point of contact for all visitors, staff, tenants, and couriers, representing HelloFresh with enthusiasm and professionalism.
• Customer-Centric Service: Respond to queries and facilities tickets for HelloFresh and two sub‑tenants, ensuring timely and efficient resolution.
• Facilities Support: Maintain office supplies, stock food & beverage, stationery, and toiletries, keeping the space running smoothly.
• Security: Monitor building access, ensuring adherence to safety protocols and the security of the workspace.
• Continuous Improvement: Identify and make small, impactful improvements to the workplace environment, contributing to a positive employee experience.
• Vendor Management: Work with external service providers and facilities contractors to ensure smooth operations (e.g., cleaning, maintenance, security).
• Collaborative Environment: Partner with the Workplace & Culture team to enhance workplace initiatives, foster relationships, and continually improve employee experiences.

Who You Are

• Experience: You have proven experience in front-of-house or reception roles, ideally leading reception individually over the last couple of years.
• Customer Service: You're a true people person who thrives on connecting with others and loves to make a positive impact.
• Organisational Skills: You enjoy maintaining routine, keeping everything organised, and managing multiple tasks efficiently.
• Proactive & Detail-Oriented: You're a self-starter who can spot areas for improvement and take action with minimal supervision.
• Tech-Savvy: You are comfortable using tools like Jira, GSuite, Canva, and are eager to learn new software.
• Team Player: You thrive in a collaborative environment, working with a diverse range of stakeholders, from employees to external partners.

What you will get in return

• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Mental health first aiders and an employee assistance programme
• Dog friendly office! (London site only)
• If in the office, enjoy a free breakfast every day
• Eye care scheme
• Cycle to work scheme
• Group Life Assurance

Location

The HelloFresh Farm, 60 Worship Street, EC2A 2EZ, London. This role is office-based (Monday - Friday, 8am-5pm).

Next steps

Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks. You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.