Receptionist (Welcome Host)

REGENT'S UNIVERSITY LONDON; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious educational institution is looking for a Receptionist to provide a world-class welcome for visitors. This role requires strong customer service skills, adaptability, and a professional image. The candidate will work in a dynamic environment during regular business hours. The university offers a beautiful campus, generous leave, hybrid work options, and additional benefits such as medical cover and pension contributions.

Benefits

30 days annual leave plus bank holidays

Loans up to £10,000 for travel and rental costs

Blended and flexible working options

Qualifications

• Strong customer service background in a busy reception or administration environment.
• Excellent personal presentation and professional image.
• Ability to build rapport and support staff and colleagues.

Responsibilities

• Provide a warm and welcoming reception for all visitors.
• Champion great customer service and support staff proactively.

Skills

Customer service skills

Interpersonal skills

Personal presentation

Adaptability

Job description

Overview

The role is based in our main reception and is key to providing all visitors (including students, staff and conference delegates) with a warm, friendly and 'World Class Premium Welcome'. You will champion and role model great customer service, building rapport with visitors to make them feel welcome and supporting staff and colleagues in a helpful and proactive way. You should have strong customer service skills, along with a background of working in a Reception or administration team within a busy environment. You'll also have excellent personal presentation and will maintain a professional image, whilst being friendly, approachable and adaptable with good interpersonal skills. We are going through an exciting period of transformation focusing on delivering best-in-class customer service and putting great design at the heart of everything we do. The university has gone through a substantial refurbishment over the last couple of years, and you could be part of the next piece of our journey. The hours for this role are currently 8am to 5pm, Monday to Thursday and 9am to 5pm on Fridays. However, these are under review.

Regent\'s University London is a private university right in the heart of Royal Regent\'s Park. We offer bespoke undergraduate and postgraduate education that begins with the individual, focussing on each student\'s talents, potential, and aspirations. Our study areas include business and management; liberal studies and humanities; fashion and design; film, media and performance; psychotherapy and psychology; as well as pathway qualifications in English language and other modern foreign languages.

Benefits

• 30 days annual leave plus bank holidays and additional discretionary closure days over Christmas
• Beautiful campus in the heart of Regent\'s Park, a short walk from Baker Street station
• A range of great facilities on our stunning campus including free tea and coffee, flexible working spaces and free use of the campus tennis court and sport pitch
• Membership of a group personal pension scheme with a 7% minimum contribution by the University, with up to 10% contribution by the University
• Loans of up to £10,000, to include covering daily travel costs, rental deposits and bicycles
• Benenden medical cover - allowing access to medical services where there is delay in receiving NHS treatment
• Employee discount service
• £6.50 a day allowance to spend in University catering outlets (when onsite)
• Blended (hybrid) and flexible working supported across the University, depending on the requirements of the role