Receptionist - Tring, Hertfordshire

Pendley Manor Hotel; Tring; On-site; GBP 10,000 - 40,000; Full time

Job summary

A renowned hotel in Hertfordshire is looking for a customer-focused team member to enhance guest experiences by welcoming visitors and assisting in their check-in/out process. The ideal candidate should possess strong communication skills and the ability to work under pressure. Responsibilities include managing guest relations, handling reservations, and ensuring high standards of service at all times. Flexibility in working hours is necessary as shifts may include mornings, evenings, and weekends.

Qualifications

• Previous experience in a similar role would be beneficial.
• Ability to demonstrate a courteous, helpful, and pleasant manner.
• Flexibility in working hours including evenings and weekends.

Responsibilities

• Welcome and check-in/out guests.
• Answer the telephone and handle banking responsibilities.
• Deal with customer enquiries and reservations.

Skills

Customer service focus

Teamwork

Ability to work under pressure

Excellent communication skills

IT skills

Tools

System Opera

Fidelio

MS Word

Excel

Outlook

Job description

Overview

The hotel has an opening for someone with great customer service focus and a bubbly disposition. You will be working as part of a team, showing own initiative whilst displaying highest standards of customer care at all times. The role involves welcoming and checking in / checking out guests, answering the telephone, banking responsibilities, dealing with customer enquiries and reservations accurately and promptly in the absence of the reservations department. The position requires flexible working hours, as shifts will involve mornings, evenings and weekends.

The ideal candidate will have;

• Previous experience in a similar role would be beneficial
• Ability to work under pressure and manage changing priorities
• Ability to demonstrate a courteous, helpful and pleasant manner
• Ability to work as an efficient, reliable and flexible team member
• Ability to use initiative when demanding situations arise
• Ability to deal tactfully and diplomatically with a wide range of people
• Knowledge of System Opera or Fidelio (an advantage)
• Excellent communication skills (both oral and written)
• Proven IT skills, including MS Word, Excel and Outlook
  Pendley Manor is now one of the most recognisable hotels in Hertfordshire; it has a long and distinguished history dating as far back as the Doomsday Book.