Receptionist/Telephonist

Betsi Cadwaladr University Health Board; Colwyn Bay; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading health organization in Wales is seeking a dedicated Receptionist/Telephonist to provide exceptional service in a busy environment. This role requires strong communication skills and confidence in dealing with the public, both over the phone and in person. Candidates should have a high standard of education and experience in customer services. Fluency in Welsh is essential for this position. Join the team to help support patient care across North Wales.

Qualifications

• Experience of using Microsoft Office packages.
• Experience of working within a Primary Care NHS setting.
• General understanding of the way the NHS functions.

Responsibilities

• Deal with patient enquiries efficiently and courteously.
• Work flexibly with other practice staff to ensure adequate staffing.
• Demonstrate a client-focused attitude.

Skills

Confidence in dealing with the public

Communication skills

Ability to work as part of a team

Previous experience in busy reception

Customer service experience

Education

Education to a high standard

NVQ level 1 in customer services or equivalent

Tools

Microsoft Office

EMIS

Job description

The post holder will provide comprehensive and high quality receptionist/telephonist service.

The post holder will work in a challenging environment that undergoes constant changes and will need to exercise judgement and use a combination of skills to deal with day-to-day issues.

The post holder will be expected to demonstrate a sensitive and caring attitude that is client-focused and maintain a calm and organised approach when working under pressure.

Main duties of the job

The ability to speak and write in Welsh is essential for this post.

Deal with patient enquiries in person and over the telephone appropriately, efficiently, courteously, promptly and discreetly, recognising the different needs of individuals.

Work flexibly with other practice staff to ensure that the surgery is adequately staffed at all times.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications/Experience

• Confidence in dealing with the public by telephone and in person
• Experience of using Microsoft office packages
• Previous experience in a busy reception
• Education to a high standard
• Relate to public empathy/understanding
• NVQ level 1 in customer services/or equivalent
• Experience of working within a Primary Care NHS setting
• Experience in Medicines Management

Receptionist/Telephonist

• General understanding of the way the NHS functions
• Communication skills, concise accurate, grammatically correct
• Previous experience using EMIS and other NHS systems

Receptionist/Telephonist

• Ability to work as part of a team and on own initiative
• Previous experience in Customer services

Language Skills

• The ability to speak Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.