Receptionist Supervisor

Hilton Worldwide, Inc.; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global hospitality company in London is seeking a Receptionist Supervisor to oversee front office operations. You will ensure exceptional guest experiences by managing guest inquiries and leading the reception team. Ideal candidates have a passion for customer service and are ready for a leadership role. The position offers competitive pay, training opportunities, and attractive team member benefits.

Benefits

Discounted hotel nights

Free meals while on duty

28 days holiday including bank holidays

Qualifications

• Experience leading a team or ready for a first leadership position.
• Passion for exceptional customer service and excellent communication skills.

Responsibilities

• Join the Front Office team, supervising reception operations.
• Handle guest queries and complaints, ensuring memorable experiences.

Skills

Leadership

Customer service

Communication

Problem solving

Job description

Job Information

Job Title: Receptionist Supervisor

Job Number: HOT0BVW3

Work Location: Hilton London Metropole Hotel, 225 Edgware Road, London W2 1JU

Overview

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS. No two days or two hotels are the same, but our spirit and passion for hospitality brings our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: to share the light and warmth of hospitality. With training, resources and support from managers and colleagues, there is opportunity to develop and grow.

A WORLD OF REWARDS

Hourly rate of £14.39 plus incentives, offered on a fixed-term contract. Smart uniform provided and laundered. Free, healthy and high quality meals when on duty.

Grow your Career!

Personal Development programmes designed to support you at every step of your career. A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com).

Team Member Benefits

• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts with Perks at Work
• Discounted car park
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Responsibilities

• You will join the Front Office team, working in the Reception area of the hotel.
• You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for guests and colleagues.

Qualifications

• Ambitious hotelier with some experience leading a team or ready for your first leadership position.
• Passion for exceptional customer service, excellent communication, coaching, and problem solving skills.

Job Functions

Job: Guest Services, Operations, and Front Office