Receptionist Supervisor

NHS; Cwmbran; On-site; GBP 25,000 - 27,000; Full time

Job summary

A prominent health service provider in Wales seeks an individual for a pivotal role that involves supervising clerical staff and ensuring quality patient service. The candidate will handle inquiries and complaints while fostering communication among staff. Qualifications include an NVQ in Administration and experience in customer service. The position offers a salary of approximately £25,313 to £26,999 per annum, pro rata.

Benefits

Flexible working

Occupational health support

Professional career pathways

Qualifications

• Experience in handling enquiries and complaints.
• Ability to promote good staff communication.
• Experience in training and supervising staff.

Responsibilities

• Responsible for day-to-day supervision of specific functions.
• Handle queries and complaints from patients.
• Monitor workloads and reallocate duties as necessary.

Skills

Ability to manage difficult situations under pressure

Ability to maintain concentration with frequent interruptions

Education

Administration level 3 NVQ or equivalent experience

Knowledge of Administration/Emergency Department processes

Customer Service Training

Job description

To support the delivery of a high-quality, patient-focused service. Therole involves close collaboration with clinicians, healthcareprofessionals, managers, administrative staff- both within theorganisation and externally - as well as with patients and theirfamilies.

Main duties of the job

Responsibilities include handling enquiries and complaints, conductingpatient interviews, and resolving issues effectively. The role is carriedout independently, with the manager available for guidance andescalation. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Job responsibilities

Duties/Responsibilities: To be responsible for the day-to-day supervision of specificfunctions, ensuring an efficient and effective service is provided tousers. To be responsible for the training needs of Band 2 staff. To promote good staff communication. To promote good communication skills with emphasis on patientcontact by telephone and in person To work closely with all the clinical staff and administration staffwithin the Emergency Department. To be responsible for the day to day allocation of workload for theReception team. To deal with queries from anxious patients or visitors dealing withcultural or language difficulties. Deals promptly with queries and complaints. To assist inmonitoring workloads re-arranging duties as required. Provide advice and guidance to staff on disclosure of information inaccordance with current legislation. To be involved in and supervise the introduction of new computermodules and systems as required. Provide day to day supervision of clerical staff: Sickness Management

Person Specification

Education

• Administration level 3 NVQ or equivalent experience
• Knowledge of Administration / Emergency Department processes
• Customer Service Training

Skills

• Ability to manage difficult situations under pressure
• Ability to maintain concentration with frequent interruptions from both staff and users of the service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,313 to £26,999 a yearper annum, pro rata