Receptionist - Probation Health Needs Pilot

H&F Partnership; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare partnership in London is seeking a Receptionist to support a Probation Health Needs Pilot. You will be the first point of contact for individuals on probation, helping them access health services and retrieve NHS numbers. Ideal candidates should have experience in primary care or as a GP Receptionist, strong communication skills, and the ability to work both independently and as part of a team.

Benefits

5 weeks holiday

NHS pension

Supportive work environment

Qualifications

• Experience of working with the General Public.
• Experience of working in primary care.
• Experience of working in a GP practice.
• Experience of working as a GP Receptionist.
• Experience of administrative duties.

Responsibilities

• Welcome and engage individuals on probation, explaining the pilot and encouraging participation.
• Assist with NHS number retrieval and GP registration.
• Maintain appointment systems and accurate data records.
• Provide health-related information and signposting.

Skills

Excellent communication and interpersonal skills

Strong IT skills, especially Microsoft Excel

Clear, polite telephone manner

Ability to work as a team member and autonomously

Empathy, professionalism and discretion

Education

Educated to GCSE level or equivalent

Tools

SystmOne

Job description

We are seeking a confident, empathetic and highly organised Receptionist to support the delivery of a Probation Health Needs Pilot. This initiative aims to improve health outcomes for individuals on probation by collecting NHS numbers and facilitating access to health services.

Based at the Askew Road Probation Office, you will be the first point of contact for people on probation, helping them retrieve NHS numbers, register with GPs, and access wider health information. You will work closely with probation staff and external partners to build engagement and maintain accurate records.

Main duties of the job

The duties are wide ranging including welcoming and engaging with individuals on probation, explaining the pilot and encouraging participation. Answering their queries face to face, answering the phone to deal with queries and requests, general administration and various admin tasks.

All other duties as required by your Line Manager relating to administration at the Site.

About us

H&F Partnership is a single organisation PCN with five surgeries in Hammersmith and Fulham. Across our five sites we employ approximately 190 staff, caring for over 70,000 patients.

We provide a supportive and collaborative environment and in addition to 5 weeks holiday and NHS pension.

We are an equal opportunities employer

Job responsibilities

Key Responsibilities

• Welcome and engage individuals on probation, explaining the pilot and encouraging participation
• Assist with NHS number retrieval and GP registration
• Maintain appointment systems and accurate data records
• Provide health-related information and signposting
• Attend external venues such as Advance Womens Centre to support engagement
• Collaborate with multidisciplinary teams and elevate risks or issues as needed

This list is not exhaustive.

Additional Information

• This role is subject to vetting procedures, including a Disclosure and Barring Service (DBS) check
• Confirmation of appointment is dependent on successful completion of these checks
• Flexibility to work outside core hours and across multiple sites may be required

Person Specification

Experience

• Experience of working with the General Public
• Experience of working in primary care
• Experience of working in a GP practice

Qualifications

• Educated to GCSE level or equivalent
• Experience of working with the general public
• Excellent communication and interpersonal skills
• Strong IT skills, especially Microsoft Excel.
• Clear, polite telephone manner
• Ability to work as a team member and autonomously
• Empathy, professionalism and discretion
• Experience of using SystmOne
• Experience of administrative duties
• Experience of working in a health care setting
• Experience of working as a GP Receptionist

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.