Receptionist/Porter

Dorset HealthCare University NHS Foundation Trust; St Leonards; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare organization is seeking a multi-skilled individual for a role providing effective and patient-focused administration and portering services. Candidates should possess strong clerical and communication skills. This position offers the opportunity to be part of a dynamic team dedicated to delivering exceptional healthcare services in St Leonards, England. Further information can be obtained by contacting the team lead, Verna Goodey, via email.

Qualifications

• Excellent clerical, organisational, communication, and interpersonal skills.

Responsibilities

• Ensure no patient waits longer than trust guidelines.
• Act as a first point of contact for patients and healthcare professionals.
• Provide efficient reception and administration services.

Job description

Overview

This is a multi-skilled role to provide an effective, patient-focused service in the delivery of administration and portering.

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

Administration

• Ensure that no patient waits longer than the Trust’s guidelines for their appointment by utilising clinic capacity to a maximum.
• To act as a first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals, providing a positive and responsive point of contact on behalf of the Physiotherapy Department and Trust during opening hours.
• To provide an effective, efficient reception and administration service, to patients and other visitors to the department.
• The post will require the utilisation of good clerical, organisational, communication and people skills.

Portering

• Provision of appropriate portering services.
• To support all other teams within St Leonards Hospital as required.
• To monitor certain areas of the building and ensure safety of staff working within the hospital.

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We\'re all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

For further details / informal visits contact: Name: Verna Goodey Job title: EDICRT Team Lead Email: [e-mail] Telephone: [phone]
Sue van den Akker - 01202 584209