Receptionist Part Time

Crieff Hydro Limited; Crieff; On-site; GBP 10,000 - 40,000; Part time

Job summary

A family-run hospitality group seeks a friendly Receptionist to provide a warm welcome to guests at Crieff Hydro. You'll handle check-ins, resolve guest issues, and promote resort activities. Ideal candidates should have prior customer service experience and possess good systems awareness. This zero-hours contract offers flexible shifts, making it suitable for those with varying availability. A supportive team culture and numerous benefits, including free meals and discounts, await the right candidate.

Benefits

Free Meals on Shift

Exclusive Discounts

Team Rate Hotel Stays

Refer a Friend Bonus

Guest Mention Rewards

Career Progression

Wellbeing Support

Team Events & Annual Staff Party

Qualifications

• Previous customer service experience.
• Ability to deal with issues in a caring manner.
• Good with technology or willing to learn.

Responsibilities

• Check guests in and resolve issues.
• Upsell the resort and its activities.
• Work varied shift patterns with flexibility.

Skills

Customer service experience

Problem-solving skills

Systems savvy

Ability to upsell

Tools

Maestro booking system

Job description

Be part of the Family

We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.

We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued.

We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.

Crieff Hydro Hotel

Pretty much in the centre of Scotland, we’re set in a 900acre estate in stunning Perthshire. Home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self-catering lodges, six restaurants and over 60 onsite activities– there really is something for everyone!

About the role

A friendly welcome at reception sets the tone for a great stay at Crieff Hydro, so you'll have personality and positivity by the bucket load. You’ll deal with guest check ins, resolve any issues, and be able to upsell the resort and all the exciting activities Crieff Hydro has to offer.

This position is available on a flexible, zero-hours contract with shifts available dependent on individual and business needs. Please indicate your availability during the application process.

What we need from you

You'll have previous customer service experience, and be able to show us you can deal with any issues in a caring and helpful manner. You'll have good systems savvy or be willing to learn, and if you've worked with Maestro or similar booking system, even better.

You’ll work varied shift patterns, with the earliest start time of 8am and latest finish 10pm.

What you’ll get from us

• Free Meals on Shift– Stay fuelled and focused with delicious staff meals while you work.
• Exclusive Discounts– Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
• Team Rate Hotel Stays– Take time to recharge with discounted stays at all of our hotels from just £30 per night.
• Refer a Friend Bonus– Earn up to £250-£500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards– Earn £5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team– Work in a fun, welcoming environment where team spirit and well-being are a priority.
• Career Progression– With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
• Wellbeing Support– Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party– We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.

Careers at the Crieff Hydro Family of Hotels

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Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.