Receptionist / Office Clerk-Band 2

NHS; Ipswich; On-site; GBP 25,000; Full time

Job summary

A healthcare organization in Ipswich is looking for a Full-Time Receptionist to join their friendly and supportive team. As the first point of contact, you will manage communications with service users, visitors, and professionals effectively. The ideal candidate will demonstrate exceptional customer service skills and have experience in a busy reception environment. Benefits include training programs and annual leave, with a salary of £24,465 per annum (pro rata).

Benefits

Comprehensive list of training programmes

Starting annual leave of 27 days increasing to 33 days

NHS discounts

Qualifications

• Experience in a busy reception/office environment.
• Ability to handle both internal and external customers efficiently.
• Able to travel independently.

Responsibilities

• Be the first point of contact for service users, visitors, and professionals.
• Answer phones and emails, liaise with service users and clinicians.
• Log maintenance requests and perform operational tasks.

Skills

Effective teamwork skills

Interpersonal skills

Customer service skills

Knowledge of Microsoft Office

Knowledge of Lorenzo system

Education

NVQ 2 Customer Service or equivalent

Job description

We are currently seeking a full-time Receptionist to join our friendly and supportive reception team within Resource Centre, Walker Close.

The position is 22.5 hours per week, Monday, Wednesday and Friday, 09:00 - 17:00.

Main duties of the job

When working on reception, you will be the first point of contact for service users, carers, visitors and professionals. You will be expected to demonstrate effective team work skills as well as the ability to work independently. Tasks will include, but is not limited to: answering the phone and emails, liaising directly with service users, clinicians and external agencies, scanning and uploading of information onto our electronic patient record - Lorenzo.

You are also required to complete day to day operational tasks such as logging maintenance requests.

You will be required to demonstrate exceptional interpersonal and customer service skills. A working knowledge of Microsoft Office packages, including Word and Outlook will be essential. Knowledge of the trust system Lorenzo would be an advantage.

About us

Benefits are:-

• comprehensive list of training programmes
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Person Specification

Experience

• Use of ICT applications / packages Experience of working in a busy reception / office environment. Dealing efficiently and politely with both internal and external customers

Qualification

• NVQ 2 Customer Service or Equivalent qualification or experience

Knowledge

Other

• Able to travel independently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,465 a yeargross per annum (pro rata)