Receptionist, Hotel Du Vin

Malmaison Belfast; Royal Tunbridge Wells; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain in Royal Tunbridge Wells seeks a friendly and energetic Receptionist to deliver excellent guest service. You will welcome guests, handle queries, and ensure high service standards. This role offers a permanent contract with opportunities for career development within the company. Ideal candidates have a passion for hospitality and effective communication skills.

Qualifications

• Passion for service in the hospitality industry.
• Ability to engage with diverse guests.

Responsibilities

• Be the face of the hotel, welcoming guests and delivering a positive first impression.
• Handle guest queries and requests with professionalism and courtesy.
• Ensure that guest experiences are delivered to a high standard and that all details are in order before departure.
• Support the team in maintaining brand standards and service quality.

Skills

Natural hospitality charm

Effective communication

Job description

Overview

Receptionist, Hotel Du Vin
£12.50 per hour, 30 Hours per Week
Permanent Contract
Tunbridge Wells

We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes.

As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of?

At Hotel du Vin we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Hotel Du Vin – we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

Responsibilities

• Be the face of the hotel, welcoming guests and delivering a positive first impression.
• Handle guest queries and requests with professionalism and courtesy.
• Ensure that guest experiences are delivered to a high standard and that all details are in order before departure.
• Support the team in maintaining brand standards and service quality.

Qualifications and Skills

• Natural hospitality charm and a passion for service.
• Ability to engage with guests and communicate effectively.