Receptionist – Front of House (Full time) - Glasgow

Truly; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A modern dental group is seeking a Receptionist - Front of House to be the primary contact for patients in Glasgow. The role involves managing patient interactions, scheduling appointments, and ensuring compliance with confidentiality standards. Ideal candidates will have 1-2+ years of experience in a reception or front-of-house role, preferably in a healthcare setting. The position offers competitive pay and career development opportunities within a dynamic clinic environment.

Benefits

Paid overtime

Training and onboarding support

Career progression opportunities

Modern clinic environment

Qualifications

• 1-2+ years in reception or front-of-house roles.
• Dental, healthcare, or hospital reception experience preferred.
• Experience in fast-paced, high-volume customer service environments.

Responsibilities

• Welcome and assist patients in person with a professional first impression.
• Manage a high volume of incoming calls and patient queries.
• Schedule appointments and coordinate with clinical staff.
• Prepare and manage patient records in line with GDPR standards.
• Handle billing processes and manage daily cash reconciliations.

Skills

Multiline phone systems and appointment scheduling

Billing, payment handling, and cash reconciliation

Practice management systems (EXACT or similar)

Strong multitasking and organizational skills

Excellent spoken and written English

Professional discretion and understanding of confidentiality

Education

Secondary education

Vocational or administrative training

Tools

EXACT software

Job description

Who we are?

Truly Dental is a modern dental group operating across Ireland, the UK, and the UAE, focused on delivering high-tech, compassionate, and high-quality dental care. The group is known for its patient-first approach, advanced clinical environments, and multidisciplinary teams working under one roof. The Glasgow clinic represents a new strategic acquisition and growth milestone for Truly Dental.

Fast Facts

• Multidisciplinary dental care model across multiple countries
• Extended opening hours are designed to maximize patient access
• Technology-driven clinics with modern practice management systems
• Strong focus on patient experience from first contact to treatment completion

Role Purpose

As Receptionist - Front of House, this role is the first and most critical point of contact for patients. The position ensures a warm, professional, and efficient front‑of‑house experience while supporting smooth clinical operations through accurate scheduling, patient coordination, and administrative execution in a fast‑paced dental environment.

Key Responsibilities

• Welcome and assist patients in person, ensuring a friendly, calm, and professional first impression.
• Manage a high volume of incoming calls and patient queries, prioritizing effectively between in-person and remote needs.
• Schedule, reschedule, and confirm appointments, coordinating closely with dentists and clinical staff.
• Prepare and manage patient records and documentation in line with GDPR and confidentiality standards.
• Handle billing processes, take patient payments, reconcile daily cash, and manage deposits as required.
• Operate clinic management software (EXACT preferred; training provided).
• Support clinic changeovers, collaborate with weekend or extended-hour teams when applicable, and assist with trial shifts or onboarding support.
• Uphold Truly Dental's hospitality standards and contribute positively to team culture.

Requirements - Skills & Competencies

Education

• Secondary education required
• Vocational or administrative training is an advantage

Experience

• 1-2+ years in reception or front-of-house roles
• Dental, healthcare, or hospital reception experience strongly preferred
• Experience in fast-paced, high-volume customer service environments

Knowledge & Skills

• Multiline phone systems and appointment scheduling
• Billing, payment handling, and cash reconciliation
• Practice management systems (EXACT or similar CRM experience is a plus)
• Strong multitasking and organizational skills
• Excellent spoken and written English (advanced to native level preferred)
• Professional discretion and strong understanding of patient confidentiality

Core Competencies

• Patient-centric mindset and empathy
• Stress tolerance and prioritization
• Teamwork and collaboration with clinicians
• Reliability, punctuality, and accountability
• Learning agility and openness to system changes

ADN - Team Culture & Profile

• Warm, conversational, and confident communicator
• Calm and personable under pressure
• Service-oriented with a hospitality mindset
• Comfortable interacting with international patients and diverse teams
• Values reliability, consistency, and professional responsibility

Purpose - Motivations & Interests

• Passion for delivering excellent patient experiences
• Interest in healthcare environments where service quality directly impacts well-being
• Motivation to grow within a structured, expanding dental group
• Appreciation for teamwork in multicultural clinical settings

What We Offer - Why Join Us

• Paid overtime
• Training and onboarding support, including practice software
• Career progression opportunities within Truly Dental
• Modern clinic environment with supportive leadership

Important Details Before Applying

• Full-time role (minimum 35 hours/week)
• Clinic located in Glasgow
• Current clinic opening hours: Monday to Thursday: 09:00 - 18:00, Friday: 09:00 - 17:00, Weekends: Clinic closed
• Start date targeted for January