Receptionist - Endoscopy

Northumbria Healthcare NHS Foundation Trust; Norwich; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare provider in the United Kingdom is seeking a support staff member to handle receptionist duties, manage appointments, and maintain the safety and well-being of patients in the waiting area. The ideal candidate will prioritize and arrange appointments, respond to inquiries both in-person and over the phone, and ensure efficient communication within the department. A commitment to patient care and confidentiality is essential in this role.

Responsibilities

• Provide receptionist duties and manage appointments.
• Handle patient and staff enquiries in a courteous manner.
• Ensure patient safety and well-being in the waiting area.

Job description

To provide a support service to the technical, secretarial, medical and nursing staff of the Department. To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department. To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required. To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.

To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff. To ensure appointment lists are maintained and prepared in readiness for clinical work. To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.