Receptionist - Emergency Department

Sherwood Forest Hospitals NHS Foundation Trust; Sutton-in-Ashfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS foundation trust in the United Kingdom is seeking a Receptionist for the Emergency Department. The successful candidate will provide exceptional customer service and support the reception team in a fast-paced environment. Candidates must possess strong interpersonal skills and significant experience in clerical and customer care roles. This organization values wellbeing and offers a supportive team atmosphere. Join us to make a difference in patient care.

Benefits

Supportive team environment

Focus on employee wellbeing

Qualifications

• Good general education with GCSE English at Grade C or above.
• Knowledge of PAS and NHS in general.
• Substantial clerical and customer care experience.

Responsibilities

• Provide outstanding customer service in a fast-paced environment.
• Support the Emergency Department Reception team.
• Handle clerical duties and maintain patient confidentiality.

Skills

Exceptional interpersonal skills

Customer care

Computer literacy

Education

GCSE English at Grade C or above

IHRIM or AMSPAR

Tools

PAS

Job description

Go back Sherwood Forest Hospitals NHS Foundation Trust

Receptionist - Emergency Department

The closing date is 17 December 2025

Join Our Dynamic Emergency Department Reception Team!

Are you an enthusiastic and highly motivated individual with exceptional interpersonal skills? We are seeking a talented Receptionist to become a vital part of our Emergency Department Reception team.

Why Join Us?

• Engaged and Supportive Team: Be part of a team that truly cares about each other and our patients.
• Focus on Wellbeing: We prioritize the wellbeing of our workforce, ensuring a positive and nurturing work environment.
• Excellent Customer Care: Showcase your ability to communicate effectively and provide outstanding customer service.

If you are passionate about making a difference and thrive in a fast-paced, rewarding environment, we would love to hear from you!

Main duties of the job

To understand the role in more detail, please read the attached job description and person specification document

About us

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as "outstanding" for care and our King's Mill Hospital as the only "outstanding" NHS‑run hospital in the East Midlands.

Job responsibilities

To understand the role in more detail, please read the attached job description and person specification document.

Not all of our roles are eligible for sponsorship. To find out which roles are eligible for sponsorship please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Home Office guidance has changed as of the 9th April, anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Knowledge Requirements

• Computer literate, with substantial year experience of using a keyboard
• Knowledge of PAS and NHS in general
• RSA II or ECDL

Qualifications - Academic/Craft/Professional

• Good general education with GCSE English at Grade C or above
• IHRIM or AMSPAR

Further Training

• Knowledge and use of PAS

Experience

• Substantial clerical experience
• Substantial customer care experience

Contractual Requirements

• Regular attendance and willingness to work flexible hours as necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Sherwood Forest Hospitals NHS Foundation Trust