Receptionist | Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in London is looking for a high-performing individual to join their reception team. The role involves greeting patients, providing administrative support, and ensuring excellent customer service. Candidates should be enthusiastic and empathetic, capable of maintaining a professional approach at all times. A commitment to high-quality service delivery in line with Trust values is essential.

Qualifications

• High performing, enthusiastic, and empathetic individual.
• Excellent level of customer service in line with Trust values.

Responsibilities

• General reception duties and ensuring patients are greeted upon entry to the department.
• Maintain oversight of clinic rooms and report any concerns.
• Replenish leaflets/forms in all clinic rooms.
• Monitor stock levels and inform manager when running low.
• Maintain and monitor the room booking system for efficient clinic space use.

Job description

Overview

We are searching for a high performing, enthusiastic and empathetic individual to work in the Cheyne child development service. The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients. You will be expected to provide administrative support to a diverse team including clinical staff. The successful applicant will be expected to provide an excellent level of customer service at all times in line with the Trust values.

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The receptionist will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.

Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have nearly 7,000 members of staff that are PROUD to Care for nearly one million people.

Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We’re one of the best performing Trusts in the country. We’re also one of the top trusts to work for – our staff says they’re engaged, motivated, and would recommend us as a place to work and receive treatment.

Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an overall rating of ‘Good’. We’ve also been awarded an ‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection.

Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate.

We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.

Key responsibilities

• General reception duties and ensuring patients are greeted upon entry to the department.
• Maintain oversight of clinic rooms, check conditions and report any concerns.
• Replenish leaflets/forms in all clinic rooms.
• Monitor stock levels and inform manager when running low.
• Maintain and monitor the room booking system to ensure efficient use of clinic space.
• Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills.

For a detailed description of all responsibilities please refer to the job description attached.

This advert closes on Tuesday 30 Sep 2025