Receptionist (CAT 1 - Head and Neck)

NHS; Henley-on-Thames; On-site; GBP 20,000 - 23,000; Full time

Job summary

A healthcare provider in Henley-on-Thames is seeking a full-time Band 2 Receptionist. The role includes welcoming patients, preparing files for appointments, and arranging follow-ups. Ideal candidates will have excellent customer service skills and experience in a similar administrative environment. This position promises a rewarding experience in a supportive team committed to care and excellence.

Qualifications

• Previous reception experience in a customer service setting.
• Call centre experience is preferred.
• Experience in an NHS administrative environment is beneficial.

Responsibilities

• Welcoming patients into the departments.
• Preparing patient files for clinic appointments.
• Arranging follow-up appointments for patients.

Skills

Customer service skills

Ability to multi-task

Education

GCSE (or equivalent) in English Language and Maths

Knowledge of Microsoft packages

Job description

Band 2 Receptionist (CAT 1 - Head and Neck)

This is a full-time post for 37.5 hours per week (the post will include working shifts between 8am and 6pm Monday to Friday).

This role is a split over two Hospital sites, being that of the Royal Berkshire Hospital in Reading and Townlands Hospital in Henley-on-Thames.

The Royal Berkshire NHS Foundation Trust, Head and Neck Directorate is seeking a passionate, enthusiastic, reliable and hardworking individual to join our Reception teams.

You should have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

The receptionist works in close partnership with medical, nursing and secretarial staff to ensure the smooth running of the outpatients department.

The team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers.

Main duties of the job

Duties include welcoming patients into the departments, preparing patient files for clinic appointments, being the first point of call for patients attending Clinic and arranging follow-up appointments for patients before they leave the department as well as other administrative duties. The ideal candidate will have strong customer service skills and be willing to multi-task under challenging and busy conditions.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values:Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details of the role.

Person Specification

Education / Qualifications

• GCSE (or equivalent) or above in English Language and Maths
• Knowledge of Microsoft packages

Experience

• Reception experience within a customer service setting
• Call centre experience
• Experience within an NHS administrative environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.