Receptionist/Care Navigator

NHS; Sunderland; On-site; GBP 23,000 - 25,000; Part time

Job summary

A healthcare practice is seeking a Medical Receptionist/Care Navigator who will assist the practice team and engage with patients. The ideal candidate should have experience in customer service and a background in GP reception. Responsibilities include managing appointments, processing all types of requests, and supporting clinical staff. Training is provided, and the environment emphasizes patient care and teamwork. This is a part-time, permanent position based in Sunderland.

Benefits

Ongoing training for staff

Supportive work environment

Qualifications

• Experience of customer service.
• Practical experience of computerised recording systems.
• Good standard of education (Standard Grade Mathematics or equivalent, Standard Grade English or equivalent).
• Experience of using own initiative.
• Experience of working within a GP reception environment.

Responsibilities

• Maintaining and monitoring the practice appointments system.
• Processing requests for appointments, visits and telephone consultations.
• Processing and distributing incoming and outgoing mail.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions.
• Computer data entry and processing information.
• Initiating contact with and responding to requests from patients.
• Providing clerical assistance to practice staff.
• Ordering and monitoring of stationery and other supplies.

Skills

Customer service experience

Computerized recording systems

Use of initiative

Education

Standard Grade Mathematics or equivalent

Standard Grade English or equivalent

Tools

EMIS Web

Job description

Job Summary

We are recruiting an enthusiastic and committed team player for the role of Medical Receptionist/Care Navigator.

Recent general practice medical reception experience would be an advantage.

Part Time, 1 post

Main duties of the job

The Purpose Of The Role Is To:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive, assist and signpost patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

About Us

Whitburn Surgery are run by South Tyneside Health Collaboration – a federation of South Tyneside GP Practices, which already runs another practice in the borough.

There may be a need to work across our other sites based in South Tyneside.

The successful candidate will work alongside our existing reception team overseen by our Reception Lead.

We are a supportive and friendly team of professionals who put patient care and staff well‑being at the forefront.

We provide on‑going training for staff.

The successful candidate will be able to work using their own initiative, have good resilience skills, together with being an excellent team member.

They must be able to communicate and engage effectively with all team members and external agencies as well as our patients.

Details

Date posted: 09 December 2025

Pay scheme

Salary: £23,875 to £24,340 a year (full‑time equivalent). Part‑time.

Contract

Permanent, part‑time.

Reference number

A4812‑25‑0010

Job location

Whitburn Surgery
3 Bryers Street
Whitburn
Sunderland
SR6 7EE

Job description

Responsibilities

• Maintaining and monitoring the practice appointments system
• Processing requests for appointments, visits and telephone consultations in person or via telephone/eConsult/emails whilst ensuring callers are signposted appropriately or directed to the most suitable healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry, data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re‑ordering and monitoring of stationery and other supplies
• Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter

Person Specification

Essential

• Experience of customer service
• Practical experience of computerised recording systems
• Good standard of education (Standard Grade Mathematics or equivalent, Standard Grade English or equivalent)
• Experience of using own initiative
• Experience of working within a GP reception environment

Desirable

• Experience of working in a GP practice
• Practical experience of working with others
• Experience of working with EMIS Web
• Awareness of QOF
• Awareness of confidentiality and GDPR
• Experience of EMIS System and Clinical Coding

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Whitburn Surgery
3 Bryers Street
Whitburn
Sunderland
SR6 7EE
Website: https://www.whitburnsurgery.nhs.uk