Receptionist/Care Navigator

Primary Care Careers; Epping Forest; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local healthcare provider in Epping Forest is seeking a part-time receptionist to join their friendly team. The position involves greeting and managing patients, handling queries both online and by telephone, and maintaining patient records. The practice values strong communication, teamwork, and a proactive approach as they provide a variety of healthcare services to their diverse patient population. This role offers flexible hours, competitive benefits, and a commitment to staff wellbeing.

Benefits

NHS Pension Scheme

Health service discounts

Annual leave: minimum 28 days

Benenden health insurance

Qualifications

• Enthusiastic and proactive attitude.
• Ability to manage patient queries positively.
• Skilled in maintaining records accurately.

Responsibilities

• Greeting and directing patients efficiently.
• Making and managing appointments.
• Answering and resolving queries and complaints.

Skills

Strong communication skills

Organisational skills

Proactive customer service

Job description

The Limes Medical Centre has an opportunity for an enthusiastic and proactive receptionist to join our team on a part‑time basis for 20 hours per week with the shift pattern: Monday 1:30 pm – 6:30 pm; Wednesday 1:30 pm – 6:30 pm; Friday 8:00 am – 6:30 pm. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face‑to‑face, online and by telephone.

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.
• Supporting the arrangement of weekly care home MDTs.

Our receptionists are the first point of contact for patients, and we pride ourselves on creating a friendly, efficient, and respectful experience from the moment people reach out to us. We support a diverse patient population and offer a wide range of services, from routine appointments to chronic disease management and health promotion. As a practice, we are committed to teamwork, staff wellbeing, and ongoing professional development. We value strong communication, a positive attitude, and a calm, organised approach – especially in a busy, fast‑paced environment.

At The Limes Medical Centre, we are a friendly, patient‑centred GP Practice committed to providing high‑quality, holistic healthcare to our local community. Our team includes a dedicated mix of GPs, nurses, healthcare assistants, administrative staff and receptionists, and allied health professionals who work collaboratively in a supportive environment.

Benefits

• NHS Pension Scheme
• Health service discounts
• Annual leave: minimum 28 days FTE, with enhancements for long service
• Benenden health insurance