Receptionist - Bank

Avery Healthcare Group Ltd.; Blackwater; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Blackwater is seeking a temporary receptionist to provide high-quality customer service and manage various administrative tasks. The ideal candidate will possess excellent communication skills, computer proficiency, and a friendly demeanor. Responsibilities include responding to inquiries, managing the reception area, and supporting administrative tasks. ADBS Disclosure check required.

Qualifications

• Must have excellent communication skills both verbal and written.
• Confident in using computers.
• Positive, friendly and welcoming attitude.
• Previous exposure to problem-solving and client complaints.

Responsibilities

• Provide high-quality customer service as the first point of contact.
• Answer the telephone and respond to enquiries at reception.
• Complete reception-related administration and maintain databases.
• Liaise with Housekeeping to ensure the reception area is tidy.

Skills

Excellent communication skills (verbal and written)

Computer proficiency

Positive, friendly and welcoming attitude

Experience with problem-solving and client complaints

Job description

This is a temporary receptionist role at Avery Healthcare in Blackwater. The role involves providing professional, high-quality customer service as the first point of contact within the home, as well as providing a range of administrative services.

Main duties of the job

As a receptionist, your focus will be on offering professional, high-quality customer service as the first point of contact within the home, as well as providing a range of administrative services. Other responsibilities will include answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly, completing reception‑related administration, maintaining databases, and providing administrative assistance as required by the General Manager, and maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

About us

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, with a vision of “creating meaningful lives together.” They are passionate about creating meaningful experiences for their residents and their team alike, and proudly offer exceptional care across their growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day.

Shift Details

08:00‑14:00, 14:00‑20:00, 08:00‑20:00

About the role

We are looking for a warm, enthusiastic, and dedicated individual to join our award‑winning team as a Receptionist. Your focus will be to offer professional, high‑quality customer service as the first point of contact within the home, and provide a range of administrative services.

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception‑related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

About you

To be successful, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must:

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive, friendly and welcoming attitude.
• Have previous exposure to problem‑solving and client complaints.

Requirements

• ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

Person Specification

The following qualifications are required for this role:

• Excellent communication skills (verbal and written).
• Computer proficiency.
• Positive, friendly and welcoming attitude.
• Experience with problem‑solving and client complaints.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.