Receptionist and Telephone Booking Clerk

Aneurin Bevan University Health Board; West Midlands Combined Authority; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in the West Midlands seeks an Administrative Assistant for its Endoscopy department. Responsibilities include updating patient records, admitting patients to various systems, and ensuring documentation is prepared for appointments. A warm demeanor and professional handling of patient queries are essential. Knowledge of Welsh is desirable, with flexibility required for weekend work.

Qualifications

• Ability to speak Welsh is desirable; English speakers are also welcome to apply.

Responsibilities

• Update patient details on Welsh Patient Administration System (WPAS).
• Admit patients onto Clinical Workstation (CWS) and Medilogik EMS.
• Retrieve and prepare notes ahead of patient attendance.
• Process referrals into the department.
• Greet patients upon arrival in a friendly manner.
• Handle telephone queries professionally.

Job description

Overview

Provide high quality administrative service to patients when attending the Endoscopy department. Responsibilities include updating patient details on WPAS, admitting patients onto Clinical Workstation (CWS) and Medilogik EMS, retrieving and preparing notes ahead of attendance, and processing referrals into the department.

Responsibilities

• Update patient details on Welsh Patient Administration System (WPAS).
• Adm it patients onto Clinical Workstation (CWS) and Medilogik EMS.
• Retrieve, track and prepare notes ahead of patient attendance.
• Process referrals into the department and enter onto WPAS and Medilogik EMS.
• Make and receive calls from patients responding to partial booking letters.
• Greet patients upon arrival to their appointment in a warm and friendly manner; ensure patient details are correct and up to date.
• Prepare patient notes ahead of time.
• Action any Cannot attend (CNA), Did Not Attend (DNA) and removal from WPAS as per protocol at the end of each day.
• Carry out general office duties including post, photocopying and processing relevant information.
• Be flexible to provide cover to Endoscopy departments across the Health Board when required.
• Deal with telephone queries from internal and external agencies professionally; escalate to Scheduling Team Leader per policy.
• Ensure Endoscopy lists are booked appropriately and strive for full list utilisation; escalate any list utilisation issues.
• Provide and receive sensitive information to/from patients about their appointment via telephone.
• Update all waiting list entries.
• Collaborate with colleagues regarding annual leave prior to authorisation from Endoscopy Scheduling Team Leader.
• Attend all training and development opportunities relating to the role.
• Weekend working may be required.
• Work within standard operating procedures; seek guidance from management when needed.
• Adhere to departmental and ABUHB policies and procedures.

Qualifications

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.