Receptionist and Telephone Booking Clerk

Aneurin Bevan University Health Board; Newport; On-site; GBP 25,000; Full time

Job summary

A healthcare organization in Newport is looking for a Receptionist and Telephone Booking Clerk to provide high-quality administrative service to patients in the Endoscopy department. Responsibilities include greeting patients, processing referrals, and handling telephone queries. The ideal candidate will have experience in NHS administration and strong communication skills. A good level of education and IT skills are required. Competitive salary of £24,833 per annum offered.

Benefits

Flexible working

Occupational health support

Extensive training and development opportunities

Paid mandatory training

Qualifications

• Experience of working in a hospital setting.
• Previous experience in telephone bookings.
• Experience working in NHS admin setting.

Responsibilities

• Provide high quality administrative service to patients.
• Greet patients and ensure their details are correct.
• Process referrals and manage telephone queries.

Skills

I.T Skills

Communication Skills

Education

Good level of education

NVQ in admin

Tools

CWS

WPAS

Job description

Receptionist and Telephone Booking Clerk

• Provide high quality administrative service to patients when attending the Endoscopy department, this includes updatingany patients details on Welsh Patient Administration System (WPAS), admitting patients onto Clinical Workstation (CWS)and Medilogik EMS.
• Retrieve, track and prepare notes ahead of patient attendance.
• Process referrals into the department and enter onto WPAS and Medilogik EMS.
• Make and receive calls from patients responding to partial booking letters.

Main duties of the job

• Greet patients upon arrival to their appointment in a warm and friendly manner. Ensuring all patient details are correct andup to date.
• Patient notes are prepared and correct ahead of time.
• Action any Cannot attend appointment (CNA), Did not attend appointment (DNA) and removal from WPAS as per protocolat the end of each day.
• Carry out general office duties including post, photocopying and processing relevant information.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

• To be flexible to the needs of the service and able to provide cover to all Endoscopy departments across the Health Board when required.
• Deal with telephone queries from both internal and external agencies in a professional manner in accordance with Data Protection and statutory policies and procedures. Escalate to Scheduling team Leader in accordance with policy.
• Receive calls in a friendly manner from patients who are responding to a partial booking letter.
• Ensure Endoscopy lists are booked appropriately and to capacity ensure list utilisation.
• Escalate any list utilisation issues through the appropriate channels.
• To provide and receive sensitive information to/from patients about their appointment via the telephone.
• Responsible for updating all waiting list entries.
• All staff to liaise with colleagues regarding annual leave prior to authorisation from Endoscopy Scheduling Team Leader.
• To attend all training and development opportunities relating to your role.
• To work within standard operating procedures, manager available for advice when needed.
• To adhere to departmental and ABUHB policies and procedures

Person Specification

Knowledge and Qualifications

• Good level of education.
• I.T Skills
• NVQ in admin

Experience

• Experience of working in a hospital setting.
• Experience working in NHS admin setting
• Previous experience in telephone bookings.
• Experience with using CWS and WPAS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,833 a yearper annum (full time) / per annum, pro rata'd part time