Receptionist/Administrator

South West Yorkshire Partnership NHS Trust; Wakefield; On-site; GBP 22,000 - 25,000; Part time

Job summary

A healthcare organization in Wakefield is seeking a Receptionist/Administrator to join their team at Drury Lane Health & Wellbeing Centre. The role involves greeting visitors, handling queries, and general administrative duties. Candidates should hold an NVQ Level 2 or equivalent qualification and have essential administrative experience. Excellent communication skills and proficiency in Microsoft Office are required. This is a part-time position (22.5 hours per week) with a flexible approach expected.

Qualifications

• Must possess RSA 2 Word Processing qualification / NVQ Level 2.
• Previous administrative experience required.
• Proficient in Microsoft packages including Outlook and Word.

Responsibilities

• Meet and greet visitors at reception.
• Deal with queries via person, telephone, or post.
• Book rooms and place orders using Trust systems.

Skills

Interpersonal skills

Organisational skills

Communication skills

Flexibility

Education

NVQ Level 2 or RSA II in Business Admin

Tools

Microsoft Word

Microsoft Outlook

Job description

South West Yorkshire Partnership NHS Trust

Receptionist/Administrator

The closing date is 13 January 2026

We are looking for an organised and committed Reception/Administrator to join our friendly team at Drury Lane Health & Wellbeing Centre, Wakefield. Drury Lane is a community hub providing Outpatient Services for Adults & Older People.

The hours for this role will be 3 x 7.5 hours per day (8.30am to 5.00pm). There may also be an occasional requirement to cover at other Trust bases, so a person with a flexible approach and attitude is required.

The right person will possess RSA 2 Word Processing qualification / NVQ Level 2, or an equivalent level qualification. Previous healthcare experience would be preferred but is not essential, however recent admin experience is essential. You must be proficient in the use of Microsoft packages including Outlook and Word and have the ability to learn new IT packages. You will be able to demonstrate excellent interpersonal, organisational and communication skills combined with a self‑motivated and flexible approach to work.

At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role.

We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications.

Main duties of the job

Duties for these roles are varied but will include:

• Meet and greet visitors to Reception, these may include service users, carers, families, other professionals, estates and facilities staff, emergency services, support services
• Deal with queries via person, telephone or post, signposting where applicable
• Booking rooms
• Placing orders using Trust systems, and maintaining stock levels
• Updating databases
• Scanning to Trust systems
• Audit scanning
• Maintaining general Reception environment, reporting any issues as applicable
• Liaising with other staff regarding cover
• Other general admin tasks

All employees of the Trust are strongly encouraged to have their up‑to‑date flu vaccination to protect staff and patients.

We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms. We strongly discourage this and will conduct a thorough screening process before selecting candidates to progress to the next stage. If you are using AI to enhance your application, please disclose this in your NHS Jobs application form.

About us

We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the West Yorkshire secure provider collaborative.

Our mission is to help people reach their potential and live well in their communities; we do this by providing high‑quality care in the right place at the right time. We employ staff in both clinical and non‑clinical services who work hard to make a difference to the lives of service users, families and carers.

We encourage and welcome applications from all protected characteristic groups. We value diversity and want our workforce to be reflective of our communities.

Being a foundation Trust means we are accountable to our members, who can have a say in how we run. Around 14,300 local people (including staff) are members of our Trust.

Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues and volunteers to share this commitment.

We do reserve the right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.

Job responsibilities

JOB SUMMARY

Service user contact referred to in this Job description will only apply when working within a clinical area.

The post-holder will:

Under the supervision/direction of the Line Manager, be aware of and able to undertake the routine admin/communication requirements of the service. Provide a confidential service to clinical/support services, in an efficient manner.

Follow and ensure the service is provided in accordance with well‑established policies, procedures, protocols and guidelines and service delivery plans.

Demonstrate knowledge of the service to enable the post holder to contribute and inform decision making within the service.

May work within clinical environments where basic conflict resolution may be required.

Work flexibly to meet the needs of the service.

Develop and maintain good working relationships by being flexible, adaptable, polite, positive and empathetic, providing and receiving routine information.

Work with sensitivity and have an understanding of the service and issues experienced by users.

Use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. Respond to others' communication difficulties.

Assist in ensuring the service experience is positive, and service user confidentiality is maintained at all times. Treat everyone – e.g., service users, their relatives, visitors, colleagues etc – with respect, dignity, courtesy and in accordance with the Trusts Values.

Be encouraged to contribute ideas and suggestions within the team, and supported to progress as appropriate.

For full details of the role please see the supporting documents attached.

Person Specification

Physical Attributes

• A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
• Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary).

Qualifications

• Must be appropriate to the role.
• NVQ level 2 or RSA II or OCR II (or equivalent level of qualification in related subject e.g. business admin, typing/word processing, customer services).
• Or, be able to demonstrate competency at level 2.
• Willingness to undertake further study/development.

Training

• Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
• Must be willing/able to undergo job development and training and maintain skills.

Personal Attributes

• Ability to be flexible to meet the demands of the post.
• Responsive attitude and approach.
• Dress appropriately for the environment.
• Ability to travel around the Trust as appropriate to role.

Experience

• In using Microsoft Word and other Microsoft applications, e.g. Excel, Outlook, PowerPoint etc.
• In using email, maintaining and updating paper and electronic diaries, arranging meetings.
• In working as an effective team member.
• Understanding of the need to maintain strict confidentiality.
• In using a degree of initiative.
• In organising and prioritising own tasks in order to meet deadlines.
• In copy typing / audio typing.
• In working in a caring environment at a band 2 or equivalent level of competence.
• Of NHS software programmes.
• In working in a busy environment with competing demands.

Special Knowledge/Skills

• Good written communication skills, with the ability to deal with and prepare routine written correspondence.
• Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages.
• In decision-making and prioritisation.
• Good Customer care skills.
• Good interpersonal skills.
• Resilience to pressure and exposure to emotional/distressing situations.
• Non‑judgemental, empathetic manner.
• Able to use observation skills to identify potential risks and act appropriately.
• Demonstrates Trust Values.
• Able to fulfil the requirements of the Trusts value based induction.
• Some knowledge of GDPR requirements.
• Some knowledge of diversity/cultural requirements.
• Some knowledge of Health & Safety issues and risk identification.
• Some knowledge of moving & handling issues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South West Yorkshire Partnership NHS Trust