Receptionist Administrator

NHS; Pontypridd; On-site; GBP 22,000 - 26,000; Full time

Job summary

A well-established GP practice in Pontypridd is seeking a compassionate individual to take on the role of reception support. This exciting opportunity involves managing patient interactions, appointments, and maintaining accurate records. Ideal candidates will possess strong communication and organizational skills, with a GCSE-level education. You'll enjoy a supportive work environment with an excellent benefits package and no weekend work. Training will be provided for those with less experience.

Benefits

NHS pension

Generous annual leave allowance

Free flu jabs

Uniform

Sick pay

Training opportunities

Qualifications

• Previous experience in a similar role is preferred but not essential.
• Training will be provided.

Responsibilities

• Provide exceptional service to patients at the reception desk.
• Manage appointments and process repeat prescriptions.
• Accurately update and maintain patient records.
• Handle queries and navigate care for patients.

Skills

Strong communication skills

Organisational skills

Compassionate approach

Ability to work shifts

Education

GCSE-level education including English and Maths

Qualified to NVQ level 2/3

Job description

This is an exciting opportunity to be part of a dynamic team at our busy town centre practice. You'll be the welcoming face of our surgery, providing essential support to patients and ensuring their healthcare journey is as smooth as possible.

Heres why youll love working with us:

• Work-Life Balance: Monday to Friday shifts with no weekend work.
• Excellent Benefits Package: Including NHS pension, generous annual leave allowance, free flu jabs, uniform, and sick pay.
• Career Development: Were a training practice, committed to education and supporting your professional growth.
• Friendly Environment: Be part of a collaborative and compassionate team.

Main duties of the job

What Youll Be Doing

• Be the first point of contact for patients both in person and over the phone.
• Manage appointments, process repeat prescriptions and provide general administrative support.
• Accurately update and maintain patient records.
• Collaborate with colleagues across our main and branch surgeries to deliver high-quality service.
• Handle queries and navigate care for patients with empathy and professionalism.

About us

About Us

We are a well-established GP practice with 7 partners and 7 salaried GPs, serving patients in Pontypridd and at our branches in Tonteg and Ynysybwl. Supported by a skilled team of nurses, pharmacists, and administrative staff, we pride ourselves on delivering exceptional care while maintaining a healthy work-life balance for our team.

Job responsibilities

DUTIES AND RESPONSIBILITIES

Provide exceptional service to our patients at the reception desk, updating computer on patients arrival and dealing with a range of routine queries including prescription requests. Problem-solve issues within competency (with senior staff always available for support). Concentration is required to deal with patients' requests and there is occasional exposure to difficult/demanding situations.

Prepare consulting rooms, replenishing stationery and ensuring rooms are neat and tidy.

First point of contact for patients who telephone, managing appointments, dealing with routine queries, giving results etc where more senior staff are always available.

Retrieve, scan and file medical records as required ensuring accuracy.

Daily allocating of pathology results to appropriate GP and contacting patients as per protocol.

Preparing files for all new patients.

Updating practice systems with data gathered from a variety of sources e.g. hospital letters, through scanning, electronic links and Cervical Screening Wales ensuring accuracy.

Processing routine requests for repeat prescriptions with guidance from office manager as per protocol ensuring accuracy.

Monitor registration links in accordance with practice protocol.

Demonstrate duties to new staff.

Participate in the development of protocols through contribution to staff meetings.

Summarising of clinical records under supervision of office manager ensuring accuracy.

Accept responsibility for own development and update PDP as appropriate.

Liaise with and support all members of the primary care team.

Alert the Management Team to issues of quality and risk.

Person Specification

Experience

• Previous experience in a similar role, preferably in a healthcare setting, is ideal but not essential training will be provided.

Key Skills

• Strong communication and organisational skills with a compassionate approach.
• Ability to work shifts (8:00 AM 4:00 PM and 10:30 AM 6:30 PM).

Qualifications

• GCSE-level education including English and Maths.
• Qualified to NVQ level 2/3.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.