Receptionist/ Administrator

NHS; Huddersfield; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local healthcare practice in Huddersfield is looking for a part-time assistant to provide general support to the practice team. The role involves welcoming patients, managing appointments, and performing administrative duties. Candidates should have good communication skills and a background in working with the public. Experience in a GP surgery and using SystmOne is desirable. This position aims to enhance patient experience and streamline practice operations.

Qualifications

• Experience of working with the general public.
• Ability to work as a team member and autonomously.

Responsibilities

• Assist patients in accessing services efficiently and courteously.
• Undertake various administrative duties.
• Maintain the practice appointments system.

Skills

Good interpersonal and communication skills

Good IT skills

Education

Educated to GCSE level or equivalent

Job description

Job Summary

The purpose of the role is to offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

• Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the practice, including secretarial and clerical support to clinical staff and other members of the practice team.
• Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.

Main Duties

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
• Maintaining and monitoring the practice appointments system.
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional.
• Processing and distributing incoming (and outgoing) mail.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with practice guidelines.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Clearing and re‑stocking of consulting rooms as required.
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.
• Ordering, re‑ordering and monitoring stationery and other supplies.
• Dealing with clinical waste.
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
• Keeping the reception area, notice‑boards and leaflet dispensers tidy and free from obstructions and clutter.
• Processing referrals.
• Any other duties requested by the Practice Manager.

About Us

Greenhead Family Doctors is a husband‑and‑wife team based in central Huddersfield. We are a training practice with an experienced team of clinicians, care navigators and administrative staff who continually strive to improve the services we offer our practice population. We are dedicated to ensuring that our patients have access to the right healthcare professional, and our trained care navigators are here to support and guide patients to the best clinician or service to help them. We support the NHS to promote access to general practice that both reflects the fast‑paced modern world as well as being flexible to support the individual needs of patients.

Job Details

Reference number: A4461‑25‑0002
Salary: £12.90 an hour
Contract: Permanent
Working pattern: Part‑time
Location: 15 Wentworth Street, Huddersfield, HD1 5PX

Person Specification

Knowledge and Skills – Essential:

• Good interpersonal and communication skills.

Knowledge and Skills – Desirable:

• Good IT skills.

Qualifications – Essential:

• Educated to GCSE level or equivalent.
• Experience of working with the general public.
• Strong IT skills.
• Ability to work as a team member and autonomously.

Qualifications – Desirable:

• Experience of administrative duties.
• Experience using SystmOne.

Experience – Essential:

• Experience of working with the general public.

Experience – Desirable:

• Experience of administrative duties.
• Experience of working in a GP surgery.

Employer Details

Greenhead Family Doctors
15 Wentworth Street
Huddersfield
HD1 5PX