Receptionist/Administrator

NHS; Coventry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare provider in Coventry is looking for a Reception / Administrator to join their dynamic team. You will be responsible for greeting patients, managing appointments, and handling inquiries, ensuring a professional environment. Ideal candidates should have experience in general practice and be familiar with clinical systems. This role offers a full-time position focused on delivering quality care.

Qualifications

• Must have experience of working in general practice.
• Ability to use clinical systems effectively.
• Experience with Emis/docman/docmail/accrux is desirable.

Responsibilities

• Greet patients and visitors courteously and professionally.
• Manage patient appointments efficiently.
• Record requests for home visits and assess urgency.
• Maintain computerised appointment systems.
• Handle patient inquiries and documentation.

Skills

Experience in General Practice

Proficiency in clinical systems

Familiarity with Emis, docman, docmail, or accrux

Job description

Overview

Kensington Road is a long-established GP surgery in the suburb of Earlsdon, Coventry. With a full compliment of clinical staff and a number of ARRS Roles who work regularly within the practice. We are seeking to recruit a Reception / Administrator on a fulltime basis to join our friendly, dynamic team! With a culture of delivering high quality care, you will act as the first point of contact for patients and visitors using the practice.

Job responsibilities

Greet patients and visitors to the practice in a courteous, efficient, professional end empathic manner.

• Book in, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
• Ensure those patients without appointments but who need \'urgent consultations are booked into appropriate slots with the appropriate clinician.
• Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols.
• Print off home visit summary sheets.
• Ensure computerised appointment system is up to date.
• Respond and/or redirect all patient and visitor requests appropriately
• Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
• Accurately take details of new patients and distribute new patient registration packs.
• Advise patients of relevant charges for private services, accept payment and issue receipts for same.
• Ensure correspondence, reports, results etc. are filed electronically in correct patient record.
• Ensure reception and waiting areas are kept neat and tidy
• Re-stocking of information leaflets as appropriate
• Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
• Undertake administration tasks as allocated on rota
• Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).

Person Specification

Experience

• Experience of working in General Practice
• Experience of using clinical systems
• Experience of using Emis/docman/docmail/accrux

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.