Receptionist/Administrator

Grove Medical Centre; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare practice in City Of London seeks a full-time receptionist/administrator to support efficient patient care. The role involves providing excellent customer service, managing appointments, and maintaining patient records. Ideal candidates should have GCSE qualifications in English and Maths, strong communication skills, and experience in a GP practice. Join a supportive team devoted to outstanding healthcare service where flexibility is crucial due to varying hours.

Qualifications

• Experience of working in a GP practice.
• Confident to work as part of a team.
• Ability to learn and use new IT systems.

Responsibilities

• Assist patients in accessing services efficiently.
• Provide reception service that meets patient needs.
• Maintain patient records and data sets.
• Liaise with hospitals and other agencies.

Skills

Excellent communication skills

Strong IT and administration skills

Empathy in distressing situations

Teamwork

Ability to think independently

Education

GCSE grade A to C in English and Maths

Job description

Grove medical centre is looking for receptionist/administrator to join their busy practice team. The role will be full-time working between the hours of 8am - 6:30pm. The hours will be based on our rota needs. Flexibility is essential as you will be required to work different hours to cover the rota.

We welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service.

Applications from those with experience of working in NHS General Practice would be particularly welcomed, in particular those with experience of using EMIS Web.

Main duties of the job

• To assist and support the patient in an efficient and courteous manner in accessing the services of the practice
• To provide reception service that meets the need of the patient
• Front line reception duties, dealing with patients face to face
• General enquires and explaining practice procedures
• Dealing with telephone calls from patients, repeat prescriptions and any other queries
• Maintaining the appointments system, to arrange appointments as per practice procedure
• Dealing with home visit requests
• Maintaining the system for issue of prescription, to organise prescriptions as per practice procedure
• To assist and support the clinical staff in the efficient running of the clinics and surgeries
• To provide clerical support within the Practice
• Maintain patient records and data sets, to ensure patient data and records are kept up to date (manually and on the computer)
• To enter patient data on to the practice computer system (computerised and manual)
• To liaise with hospitals and other agencies
• To adhere to the code of confidentiality at all times
• To adhere to practice protocols and procedures
• Liaising with clinical and non-clinical staff
• Dealing with orders, supplies, and deliveries
• To undertake training as specified by the Practice Manager

About us

Grove Medical Centre offers an exceptional work environment for those seeking a dynamic and supportive environment. Situated in the vibrant Lewisham Borough, our pupose-built premises provide a comfortable and efficient work space, complemented by excellent transport links and ample on-site parking.

As a long-established PMS training practice, Grove Medical Centre is committed to professional development and continuous learning. Our reputation for providing outstanding patient care to over 12,500 individuals is matched by our dedication to fostering a friendly and supportive environemtn for our staff.

Working at Grove Medical Centre means being part of a forward-thinking team that values innovation and excellence. Our collaborative approach ensures that every team member feels valued and empowered to contribute to the delivery of great medical care fr all. The practices commitment to innovation makes it an exciting place to build your careeer.

Join us at Grove Medical Centre and experience the benefits of working in a practice that combines a strong sense of community with a commitment to excellence in healthcare. Whether you are a seasoned professional or looking to advance your career, Grove Medical Centre offers a fulfulling and rewarding work environment where you can thrive.

Job responsibilities

• To assist and support the patient in an efficient and courteous manner in accessing the services of the practice
• To provide reception service that meets the need of the patient.
• Front line reception duties, dealing with patients face to face
• General enquires and explaining practice procedures
• Dealing with telephone calls from patients, repeat prescriptions and any other queries
• Maintaining the appointments system, to arrange appointments as per practice procedure
• Dealing with home visit requests
• Maintaining the system for issue of prescription, to organise prescriptions as per practice procedure
• To assist and support the clinical staff in the efficient running of the clinics and surgeries
• To provide clerical support within the Practice
• Maintain patient records and data sets, to ensure patient data and records are kept up to date (manually and on the computer)
• To enter patient data on to the practice computer system (computerised and manual)
• To liaise with hospitals and other agencies
• To adhere to the code of confidentiality at all times
• To adhere to practice protocols and procedures
• Liaising with clinical and non-clinical staff
• Dealing with orders, supplies, and deliveries
• To undertake training as specified by the Practice Manager

Person Specification

Qualifications

• GCSE grade A to C in English and Maths

Experience

• You will have excellent communication skills with a clear and polite telephone manner
• You will work in a polite, confidential and discreet manner, respecting patients at all times
• You will have experience of working with the general public, being sensitive and empathic in distressing situations
• You will be confident to work as part of a team and be able to think on your feet independently
• Strong IT and administration skills
• Please note we cannot accept applications from currently registered patients of Grove Medical Centre
• Experience of working in a GP practice
• Experience and proven ability to learn and use new IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.