Receptionist / Administrative Support - West Cornforth Medical Centre

Intrahealth Ltd; Cornforth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in the United Kingdom is seeking a candidate to manage patient appointments and general enquiries. This role involves overseeing clinic operations, maintaining patient records, and ensuring a welcoming environment for visitors. Strong communication skills and a background in medical record handling are essential. Training opportunities will be provided, along with a focus on quality service delivery.

Benefits

Training provided

Opportunities to develop clinical skills

Structured appraisal system

Qualifications

• Knowledge and skills framework profiling process.
• Experience in dealing with external agencies.
• Ability to manage time and workload effectively.

Responsibilities

• Opening and closing premises and preparing rooms for clinicians.
• Greeting and directing patients on arrival.
• Managing patient appointments and general enquiries.

Skills

knowledge of data protection act compliance

experience in medical record handling

communication skills

ability to work with external agencies

Job description

Overview

Opening/closing premises, preparing/organising rooms, ensuring adequate supply of stationery for clinicians, keeping reception area tidy, safe and welcoming, making appointments for health care professionals using the surgery premises, dealing with external agencies (District Nurses, Health Visitors, secondary care, 3rd sector organisations and Primary Care Bodies), greeting and directing patients on arrival, checking patients into their appointments, dealing with patient’s general/routine enquiries and requests, answering telephones—receiving and forwarding messages, making patient appointments and giving appointment cards, registering new patients, temporary residents, emergency patients and those requiring immediate necessary treatment, arranging appointments for medicals and other non-routine appointments, ordering emergency ambulances and distribution of correct telephone number for routine ambulance bookings, dealing with requests for home visits, taking accurate information and entering the information onto the medical system, making and dealing telephone calls as required, dealing with requests and handing out repeat medication prescriptions, open and distribute internal & external mail, posting of letters and parcels, taking specimen samples to collection point, receiving and action messages for internal and external members of staff, ensuring information regarding any urgent or unresolved matters are passed to the appropriate person/line manager at the end of your working hours, emptying pathology lab results bag, date stamping results and appropriate filing of information, filing of medical records, letters and test results, ordering and sorting of the medical records and their maintenance, keeping all data on the medical system up to date, recording and checking answering machine throughout the day, entering patient information onto the computer in a timely and accurate manner, the handing out of letters, completed forms, completed passport applications, specimen bottles, self‑certifications forms, accepting requests for the completion of forms (e.g. hospital pre‑admission drug check lists, private health insurance claim forms, passports, etc.), taking and receiving payments for services, e.g. insurance claims, ensuring petty cash items are recorded on patient notes and entered correctly in the income or expenditure columns, summarising patient’s medical records on the medical system, scanning documentation into the patients medical records, utilising clerical and secretarial skills to ensure that letters/referrals/medical reports are undertaken in a timely manner (if required/applicable), utilising Choose and Book (if required/applicable), utilising ICE or other systems (if required/applicable), to assist with target‑led areas: QOF, KPI's, DES, LES and NES etc., the handling of complaints in line with company procedure.

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
• Work effectively with individuals in other agencies to meet patient’s needs.
• Effectively manage own time, workload and resources.
• Facilitate others to identify their current level of knowledge and skills, their learning needs and best practice.
• Support others in the development and application of knowledge and skills in practice.
• Identify resource issues which affect learning, development and performance and alerts the appropriate managers.
• Act in a way that acknowledges individuals’ rights to make their own decision and recognises their responsibilities.

Qualifications

Knowledge and skills framework profiling process, data protection act compliance, working with external agencies, experience in medical record handling and communication skills.

Benefits

Training will be provided, quality service delivery focus, opportunities to develop clinical and clerical skills, structured appraisal and knowledge & skills framework profiling.