Receptionist (2 Posts) British Creative Institute (BCI) – Walsall Faculty & Birmingham Faculty

Fastispeed Ltd; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading educational institution in Birmingham is seeking two professional Receptionists to provide front-of-house and administrative support at its Walsall and Birmingham faculties. The ideal candidates will possess excellent communication skills and prior experience in a reception or administrative role. Responsibilities include managing front desk operations, ensuring a welcoming environment, and supporting safeguarding procedures. This full-time position is a vital part of the college's daily operations, contributing to the overall student and visitor experience.

Qualifications

• Experience in a receptionist/front-of-house or admin role (education/healthcare/community setting desirable).
• Excellent communication skills (face-to-face, telephone, and written).
• Strong organisation skills and ability to prioritise.
• Confident using IT systems (email, calendars, Word/Excel or similar).
• Professional, discreet, and able to handle confidential information appropriately.

Responsibilities

• Provide a warm, professional welcome to students, parents/carers, visitors and professionals.
• Operate the reception desk: manage incoming calls, emails, messages, and general enquiries.
• Maintain visitor procedures, including signing-in/out and issuing visitor badges, ensuring safeguarding protocols are followed.
• Support with safeguarding-related processes at reception.
• Help maintain a safe, calm, and welcoming environment, particularly for SEND learners.

Job description

Job Advert: Receptionist (2 Posts)

British Creative Institute (BCI) – Walsall Faculty & Birmingham Faculty

Hours: Monday to Friday, 9:00am–5:00pm (Full-time)

Positions available: 2 roles

• Receptionist – Walsall Faculty (1 post)

• Receptionist – Birmingham Faculty (1 post)

Salary: Competitive (dependent on experience)

Start date: ASAP (subject to safer recruitment checks)

Probation: 6-month probation period, subject to review

About BCI

British Creative Institute (BCI) is a specialist post-16 provision supporting young people with SEND to access creative media pathways alongside core and personal development learning. We are committed to safeguarding, high standards of professionalism, and a welcoming environment for learners, families, visitors, and professionals.

The Role

We are seeking two friendly, organised, and professional Receptionists to provide high-quality front-of-house and administrative support—one based at our Walsall Faculty and one based at our Birmingham Faculty. Each Receptionist will be the first point of contact for their site, helping the college run smoothly day to day and ensuring a calm, welcoming environment for our learners and visitors.

Key Responsibilities (Reception & Front of House)

• Provide a warm, professional welcome to students, parents/carers, visitors and professionals.
• Operate the reception desk: manage incoming calls, emails, messages, and general enquiries.
• Maintain visitor procedures, including signing‑in/out and issuing visitor badges, ensuring safeguarding protocols are followed.
• Support with safeguarding‑related processes at reception (e.g., reporting concerns promptly to the DSL team as per policy).
• Manage appointments and support staff with meeting coordination.

Administration & Office Support

• Provide general admin support including filing, scanning, photocopying and document preparation.
• Maintain accurate records (paper and digital), ensuring confidentiality and GDPR compliance.
• Support attendance administration (e.g., logging late arrivals/early departures, relaying messages to tutors).
• Assist with post, deliveries, stock monitoring (e.g., stationery), and day‑to‑day office organisation.
• Liaise with staff to ensure information is passed efficiently and professionally.

Site Support

• Help maintain a safe, calm, and welcoming environment, particularly for SEND learners.
• Follow health & safety procedures, including reporting hazards and supporting site routines.

Person Specification

Essential

• Experience in a receptionist/front‑of‑house or admin role (education/healthcare/community setting desirable).
• Excellent communication skills (face‑to‑face, telephone, and written).
• Strong organisation skills and ability to prioritise.
• Confident using IT systems (email, calendars, Word/Excel or similar).
• Professional, discreet, and able to handle confidential information appropriately.

Desirable

• Experience working in an SEND or education environment.
• Understanding of safeguarding responsibilities in an education setting.
• Experience supporting attendance/admin processes.

Safeguarding & Recruitment

BCI is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be required to undertake safer recruitment checks, including an Enhanced DBS check, satisfactory references, and identity/right‑to‑work checks.

How to Apply

Please submit:

• A CV (including full employment history)
• A short covering statement outlining which site you are applying for (Walsall or Birmingham) and why you are suitable.