Receptionist

Bupa; Wilmslow; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading dental care provider in Wilmslow is seeking a Receptionist to be the friendly face welcoming patients and managing their appointments. The ideal candidate will have strong communication skills, a caring attitude, and the ability to support patients through their journey. Bupa offers competitive pay, healthcare support, and various lifestyle benefits, as well as opportunities for career progression. Join the supportive team dedicated to patient comfort and excellent service.

Benefits

Competitive pay

Healthcare & wellbeing support

Career pathways and progression

Cycle to Work Scheme

Discounted dental insurance

Qualifications

• Dental experience is preferred, but not essential.
• A caring, professional, and enthusiastic attitude.
• Confident in promoting and upselling Bupa Dental Care products.

Responsibilities

• Greet patients warmly and ensure a relaxed environment.
• Manage diary and appointments efficiently.
• Support patients with understanding processes and treatment options.
• Maintain accurate patient records and manage confidential information.
• Assist with admin and smooth transitions through the patient journey.

Skills

Great communication skills

Customer service skills

Team player

IT systems proficiency

Problem-solving ability

Job description

Located in the heart of the village, our practice is surrounded by lovely cafés, shops, and green spaces. With great transport links and on‑site parking, it's an easy and pleasant place to work.

Hours: 32 hours per week – Monday, Tuesday, Wednesday & Friday, 8:30am – 5:30pm.

Be the friendly face that makes every patient feel at ease from the moment they arrive. As our receptionist you’ll be the first point of contact for our patients – welcoming them warmly, supporting them throughout their visit, and helping everything run smoothly behind the scenes.

Responsibilities

• Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management – handling bookings, cancellations and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem‑solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment. Assisting with admin and helping the Practice Manager keep everything running smoothly.

Qualifications & Experience

• Dental experience is preferred, but not essential.
• Full training provided for the right candidate.
• A caring, professional, and enthusiastic attitude.
• Great communication and customer service skills.
• A team player who enjoys helping others.
• Previous experience in a customer‑focused role.
• Strong communication skills, both face‑to‑face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach – ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

Benefits of working with us

• Competitive pay – with opportunities to increase through training and development.
• Healthcare & wellbeing support – including quick access to remote GP, physiotherapy, and mental health services through MyHealthcare, plus an annual allowance of around £350 to spend on Bupa products. You’ll also have access to our Employee Assistance Programme (EAP), Family Mental HealthLine, Bupa's Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
• Financial & lifestyle benefits – from retail discounts and tools to support your financial wellbeing, to reduced rates at gyms and digital fitness providers across the UK. You’ll also have the flexibility of Wagestream, giving you access to your pay before payday.
• Career pathways and progression – ongoing training and support to grow with Bupa Dental Care.
• Additional health perks – Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa's Menopause Plan.
• ... and much more, just ask!

Why join us?

At Bupa Dental Care, you'll be part of a supportive, welcoming team where you can make a real difference to patients every single day. We'll give you the tools and training you need to succeed, along with opportunities to grow your career in a business that puts people first.

If you're organised, approachable, and love helping people, this could be the perfect role for you.

To find out more about working with us, find us on LinkedIn, Facebook and Instagram.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Bupa Dental Care is an equal opportunities employer.