Receptionist

NHS; Smethwick; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare organization is seeking a dedicated Medical Receptionist to join their team in Smethwick. You'll be the first point of contact for patients, delivering exceptional customer service while managing administrative tasks. The ideal candidate must have strong organizational skills and a compassionate approach. This part-time role offers £12.21 per hour for assisting with checking-in patients, managing appointments, and ensuring confidentiality in patient records.

Qualifications

• Previous experience in an office or administrative role, ideally in a healthcare setting.
• Strong communication skills, both verbal and written, with emphasis on customer service.
• Ability to multitask effectively in a fast-paced environment.

Responsibilities

• Greet patients warmly and assist them with check-in.
• Manage appointment scheduling, confirmations, and cancellations.
• Maintain accurate patient records and ensure confidentiality.

Skills

Customer service skills

Organisational skills

Communication skills

Multitasking

Tools

Office software

Electronic health record systems

Job description

Job OverviewWe are seeking a dedicated and professional Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks in a busy medical environment. This role requires strong organisational skills, attention to detail, and the ability to handle sensitive information with discretion.

Responsibilities

• Greet patients warmly and assist them with the check‑in process.
• Manage appointment scheduling, confirmations, and cancellations efficiently.
• Answer phone calls promptly, addressing inquiries and directing calls as necessary.
• Maintain accurate patient records and ensure confidentiality in accordance with data protection regulations.
• Process patient registrations and insurance information accurately.
• Coordinate with medical staff to ensure smooth patient flow within the practice.
• Handle billing inquiries and assist patients with payment processes.
• Keep the reception area tidy and organised, ensuring all materials are up to date.

Qualifications

• Previous experience in an office or administrative role is preferred, ideally within a healthcare setting.
• Proficiency in using office software and electronic health record systems is advantageous.
• Strong communication skills, both verbal and written, with an emphasis on customer service.
• Ability to multitask effectively in a fast‑paced environment while maintaining a high level of accuracy.
• A compassionate approach towards patients and an understanding of their needs is essential.

Job Type: Part‑time

Pay: £12.21 per hour