Receptionist

Rodericks Dental; Redcar; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading dental practice located in Sheffield is looking for a Receptionist to provide exceptional customer service and manage patient interactions effectively. You will be the first point of contact for patients, ensuring a positive experience while handling appointments, queries, and payments. The ideal candidate will have a strong customer service background and the ability to work in a dynamic environment. Additional benefits include tiered salary, retail discounts, and enhanced annual leave.

Benefits

Tiered salary based on experience

Retail discounts through an app

Annual leave increases with service

Extra day of annual leave for your Birthday

Comprehensive training courses

Refer a friend scheme

Qualifications

• Strong ability to handle customer queries clearly and calmly.
• Passion for learning treatment options in the dental sector.
• Resilience and a composed manner in a busy environment.

Responsibilities

• Provide exceptional patient journey both in person and over the phone.
• Manage appointment diaries ensuring optimal scheduling.
• Understand NHS and Private treatment options for patients.
• Complete relevant forms for NHS and private schemes.
• Handle payments and manage outstanding patient debts.
• Liaise with dental laboratories and supply companies.

Skills

Customer service skills

Ability to build rapport

IT skills

Attention to detail

Team player

Job description

Overview

Job Type: Permanent Job Sector: Health, Medicine Region: Yorkshire Location: Sheffield Salary Description: Competitive Salary + practice performance bonus scheme Posted: 24/09/2025 Recruiter: Rodericks Dental Job Ref: rodericks/TP/Taptonville/Receptionist /7342 Job Views: 1

Role Description

Receptionist
Location: Taptonville House Dental, Sheffield, S10 5BQ. Hours: 37.50 hours per week. Benefits: Tiered salary based on experience and skills; Retail discounts and deals through our easy-to-use app; Annual leave that increases with length of service; Extra day of annual leave for your Birthday!; Comprehensive training (including online and in person courses); Refer a friend scheme.

As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. You will be welcoming them, understanding how they are feeling, and ensuring they have a great experience. You’ll know that first impressions count. You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator, able to talk clearly and calmly with every patient both in person and over the phone. You’ll handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.

Responsibilities

• Providing an exceptional patient journey both in person and over the phone
• Managing the diaries and making sure that the time is filled correctly
• Working with the team to understand the full range of NHS and Private treatment options available within the practice
• Completing relevant forms for NHS and private schemes within a specified timescale
• Taking payments and chasing outstanding patient debt
• Liaising with dental laboratories, supply companies and other organisations

Key skills and experience

• Ability to easily build rapport, and work to a high level of customer service
• Ability and passion to build your knowledge of treatment options within the dental sector – becoming an expert on what your practice has to offer!
• Passionate about driving the success of the practice by seizing opportunities
• Able to follow processes and work in a structured and organised way
• Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
• IT skills with the ability to learn SOE software
• Positive nature - Able to show resilience and always work in a composed manner
• Strong attention to detail
• An excellent team player

If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.

Contact Details

Rodericks Dental
Tel: [phone]
Contact: Bethany Phillips
Email: [e-mail]