Receptionist

NHS; Normanton and Altofts; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in Normanton and Altofts is seeking a part-time receptionist to support patient care. The ideal candidate will manage appointment systems, handle phone operations, and provide excellent communication to patients and visitors. Reliability, strong organizational skills, and the ability to deal with confidential information are essential. This position offers a flexible working environment and requires a commitment to supporting a busy practice.

Benefits

Free parking

Supportive team environment

Qualifications

• Must have excellent communication skills, both written and verbal.
• Should be a reliable, trustworthy and hardworking team player.
• Ability to deal with confidential information and follow set processes.

Responsibilities

• Greet and assist patients and visitors promptly and courteously.
• Manage appointment systems and ensure efficiency.
• Handle telephone operations and take messages.
• Perform start and end of day procedures ensuring security.

Skills

Excellent communication skills

Strong organisational skills

Reliability

Attention to detail

Education

GCSE grades A to C

Job description

Newland surgery Normanton Wakefield : Permanent Position

Pay negotiable depending on experience. Minimum £12.30 per hour

We are a busy small practice and now seeking a Part time receptionist tostart as soon as possible. As a receptionist you will work with the practiceteam to meet the needs of our patient population and support the delivery ofour services.

See www.thenewlandsurgery.co.uk for further details of thePractice

Main duties of the job

Duties and responsibilities can include:

Reception Duties

Management of Appointment Systems

Scanning & Photocopying

Operation of the Telephone System

Start & End of Day Procedures

Repeat Prescriptions

Call & Recall of patients with Long Term Conditions

Excellent communication skills, both written and verbal

Strong organisational and time-management skills

Ability to deal with confidential information and follow set processes

Good team player

High attention to detail

Reliable, trustworthy and hardworking.

Other administrative duties considered appropriate to the post

If you wish to apply, please attach CV with covering letter including 2 referees.

For further information or an informal visit, please contact the Practice Manager by telephone: [phone] or email : [e-mail]

About us

Approximately 5700 patients

Friendly 2 partner practice with 2 nurses and excellent admin support

Purpose built premises in Normanton

Free Parking

System One Clinical IT system

Job responsibilities

NEWLAND SURGERY

JOB DESCRIPTION & PERSON SPECIFICATION

JOB TITLE RECEPTIONIST

RESPONSIBLE TO PRACTICEMANAGER

MAIN PURPOSE OF THEPOST

To provide Doctorsand Patients with a regular efficient service.

To ensureConfidentiality is observed at all times.

To ensure PracticePolicies & Procedures are carried out.

MAIN RESPONSIBLEAREAS OF THE POST

• Reception Duties
• Management of Appointment Systems
• Scanning
• Operation of the Telephone System
• Start & End of Day Procedures
• Repeat Prescriptions

Reception Duties

Greet and assist patients and visitors promptly andcourteously. Establish constructiveworking relationships with colleagues, primary health care team and visitors.

Complete the Electronic Appointment Diary to ensureefficiency of appointment system and monitor flow of patients into consultingrooms.

Ensure that patients without appointments but who needurgent consultation are seen in a logical non disruptive manner.

Explain practice arrangements and formal requirements to newpatients and those seeking temporary cover, ensure procedures are completed.

Advise patients of relevant charges for private services,accept payment and issue receipts for same if required.

Respond to all queries and requests for assistance frompatients and other visitors.

Enter requests for home visits into visit book stating timereceived and including all relevant information and where necessary refer toduty Doctor.

Action request for ambulance transportation and enterdetails into appropriate book.

Photocopy medical records at the request of externalagencies.

Ensure reception area and waiting areas are kept neat andtidy (including all stationary cabinets).

Ensure adequate stationary and appropriate forms are availableat all times.

Management ofAppointment Systems

Ensure total familiarity with all appointment systems ineffect including regular and incidental variations.

Book appointments and recalls ensuring sufficientinformation is recorded to retrieve medical record.

Monitor effectiveness of the system and report any problemsor variations required.

Summarising / Codingand Scanning

To scan all incoming and outgoing patient information intothe electronic medical record as per practice procedure. To enter and coderelevant medical information in patients medical record.

GP Path Links

Accessing and dealing with all work received through the GP PathLinks as per practice procedure.

To carry out audits as and when required by the practice.

Operation of theTelephone System

Receive and make calls as required. Divert calls and take messages asappropriate.

Ensure that the system is operational at the beginning ofeach day and switched over to night service at the end of the day.

Start & End ofDay Procedures

Open up the premises at the start of day, set alarm to dayfunction and make all necessary preparations to receive patients.

Secure premises at the end of each day. Ensure that the building is totally secured,internal lights off and alarm activated. To test the fire alarm as per practiceprocedure.

Repeat Prescriptions

Receive patient requests for authorised repeat prescriptionswhether in writing or verbally.

Issue electronic repeat prescriptions as per practiceprocedure.

Where information retrieved is incorrect or insufficient,ensure that the request for a repeat prescription is referred to theappropriate doctor for action.

Provide the point of contact for patients with enquiriesrelating to repeat prescriptions and ensure follow up action is taken if theenquiry cannot be resolved immediately.

Ensure that problems and queries regarding repeatprescriptions are brought to the attention of the appropriate Doctor and thatfollow up action is taken to resolve matters.

Any other delegated duties considered appropriate to thepost on liaison with you

Special Requirementsof the Post.

An understanding, acceptance and adherence to the need forstrict confidentiality.

An ability to use own judgement, resourcefulness, commonsense and local knowledge to respond to patient enquiries and requests.

Person Specification

Qualifications

• GCSE grades A to C desirable

Experience

Skills and Flexibility

• Good interpersonal and communication skills
• Ability to work flexibly and do occasional overtime to cover holidays and sickness

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.