Receptionist

Serco Limited; Mansfield; On-site; GBP 10,000 - 40,000; Part time

Job summary

A community leisure organization is seeking a Casual Receptionist to enhance customer engagement at the Oak Tree Leisure Centre. This role will involve delivering high-level customer service, managing inquiries face-to-face, via email, and phone, while assisting in creating a safe and enjoyable environment. Ideal candidates will possess strong communication skills, previous customer interaction experience, and the ability to work under pressure, with opportunities for growth within the organization.

Benefits

Training and development opportunities

Free membership to leisure centres

Qualifications

• Previous experience dealing face to face with customers.
• Ability to work under pressure.
• Good telephone manner and confident with IT systems.

Responsibilities

• First point of contact for customers, providing information and service.
• Assist members of staff as needed.
• Maintain customer records and handle cash transactions.

Skills

Customer interaction

Cash handling

Communication

IT skills

Education

Customer service qualifications

Job description

Location:Oak Tree Leisure centre

Contract Type: Casual
Working hours:As and when required, between Monday to Sunday
Salary: Up to £12.21 per hour + excellent benefits

Here at More Community Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Casual Receptionist to join our centre.

As the Receptionist you will be the first point of contact for our customers. Your role is to provide concise customer information and service with regards to the facility and its offerings. The role will involve a high level of customer interaction, which will be face to face, emails and dealing with queries over the telephone. In addition, there will be times when you will be required to assist other members of staff.

You will help in facilitating a safe, fun, and professional working environment with excellent training and development opportunities, as well as a free membership to our leisure centres.

Serco manages these facilities on a day-to-day basis on behalf of the Trust

About you

We are looking to hear from candidates that have previous experience of dealing face to face with customers in a busy environment including sales experience if possible.

You will have good communication and customer care skills, have a maturity and calmness to work under pressure, the ability to handle cash and maintain customer records, as well as a good telephone manner and confident with using IT systems.

It is desirable that you hold any customer service qualifications as well.

Why Serco

Meaningful and vital work: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A world of opportunity: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.

Great people: Our staff are dedicated to providingthe best possible service for our customers and we welcome those who take similar pride in their work.

What we offer

• For all Leisure benefits please seeEmployee Benefits (moreleisure.com)

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