RECEPTIONIST

Leonardo Hotels UK & Ireland; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality company in Manchester is seeking a Receptionist to provide exceptional service and be the first point of contact for guests. The role includes check-in/check-out processes and offering guidance to ensure a memorable stay. Ideal candidates will be enthusiastic, dependable, and possess strong organizational skills. The position offers various employee benefits and development opportunities.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Meals at work

Talent referral scheme

Access to Company Pension Scheme

Ongoing job-related training

Qualifications

• Passionate about making a difference and open to new ideas.
• Courteous to guests and colleagues at all times.
• Strong organisational skills and dependable.

Responsibilities

• Greet guests and handle check-in and check-out professionally.
• Assist guests with information and guidance for a great stay.
• Support front-desk tasks required by hotel operations.

Skills

Enthusiasm

Organisational skills

Dependability

Customer service

Local knowledge

Job description

Overview

As a Receptionist you’ll be a face of the hotel, bringing a warm and friendly personality to work every day. You’ll be stepping into a busy role as part of a vibrant team, and you’ll be an ambassador for the hotel as the first person our guests meet. You’ll organise all aspects of the check-in and check-out processes, while offering guests a real 5-star experience.

Responsibilities

• Greet guests, handle check-in and check-out professionally, and provide exceptional hospitality.
• Assist guests with information, guidance, and local recommendations to ensure a great stay.
• Work collaboratively within a team to maintain smooth reception operations.
• Maintain high standards of presentation and guest service at all times.
• Support related front-desk tasks as required by hotel operations.

Ideal Receptionist Qualities

• Be yourself and bring enthusiasm to the role.
• Be passionate about making a difference and open to new ideas.
• Be courteous to guests and colleagues at all times.
• Provide accurate guidance and local recommendations for a great stay.
• Demonstrate strong organisational skills.
• Be dependable and a reassuring presence for guests.

Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe.
• Company-wide recognition scheme with vouchers for high street shops.
• Meals at work.
• Talent referral scheme with bonus opportunities.
• Regular events and celebrations, including Thank You Week and annual Employee Awards Celebration.
• Access to Company Pension Scheme, Life Assurance and Wellbeing Support.
• Ongoing job-related training with clear progression paths.

About Leonardo Hotels

At Leonardo Hotels, our vision is to be the first choice for everyone who values genuine hospitality. We are part of the Fattal Hotels Group, operating over 230 hotels across Europe and Israel. We offer career development and recruit for personality—friendly, consistent, genuine, positive, and willing to learn.